Question about Motorola Mobility W490 Cellular Phone
There are many possibilities, but in fact no one know how long a device will work and when will it fail and will no longer function. Even if it was tested "Ok" at the time of manufacture, it can fail the next day while on the way to the retailer store.
Still it's new, you have still hope that you can get another replacement, but before you ask for a replacement or claim the warranty, first try these. Switch off the phone and again Turn it On after few minutes and check the camera. If you don't see any difference, reset the handset using the default code 000000 (six zeros for all motorola, you can also refer to the manual on the security page about the security code and how to reset your phone). To do this, Press the menu and go to settings, there you'll get two options about resetting your phone, one is "Master Reset" and another "Master Clear", if you do "master clear" all the data will be wiped out from the phone including the contacts and smses/messages and if you opt for Master Reset, your contacts or messages will remain intact, but the settings you've made after it was delivered will be restored to it's default. So it's upto you which one you'll choose.
If this doesn't help, you better get another replacement from the store or from the retailer (call them and tell them your problem). Who knows there's a default problem with it or it was by accident or maybe it another hardware or software failure.
If you need further help, let me know.
Thanks for using FixYa.
Posted on Aug 30, 2010
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Posted on Jan 02, 2017
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