Question about Dell 924 All-in-One InkJet Printer

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I changed the ink cartridges and now it just flashes and says clear the carrier jam and press start??? what is a carrier jam and i have cleared everything that can be cleared and it still want work, so please help??

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The mechanism that carries the cartridges is call the carriage (carrier). Remove all the cartridges and reinstall them, now move the whole mechanism with the cartridges installed from it's original position to somewhere and verify that there's no obstructions blocking the movement of the carriage. You can simply open the front access door and move the cartridges to somewhere from where it is now. That'll help you clear the error if there's no physical damage with the machine.

If you need further help, let me know.


Good luck.


Thanks for using FixYa.

Posted on Aug 30, 2010

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I hope it helps :)

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My printer will not print, keeps displaying ( clear carrier jam! ). How can I fix it?? Do I need to buy a new printer or is this an easy fix. I 've unplugged the printer and checked ink cartridges...


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The EJ error on your printer indicates that your ink cartridge carrier has stalled. Open the printer cover and clear the mechanical jam, then press the power button. Try to reseat your cartridges and make sure it's properly inserted in the carrier.

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V305 print has a message "clear carrier jam" ?can't figure this out. help


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Good day Sir, Please check the power switch light if blinking.

  • power light blinking slow - printer is out of paper.
  • power light blinking fast - there is paper jam in paper.
  • once, pauses and blinks again - raise the scanner unit, and remove any objects blocking the path of the printer cartridge carrier. Or the print cartridge is missing/ not installed properly. Or the printer cartridge is not the correct type for the printer.
Have a nice day.

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1 Answer

Carrier jam on printer


There could be 4 possibilities.

1. Ink cartridges lids are open which is not allowing cartridges to move freely.
2. Ink cartridges carriage will not move from its original position(left) when front cover is opened
3. Encoder strip is Dirty.
4. Encoder strip is Out of position.

Solution:
1. Open the front cover and check if ink cartridges lids are properly snapped in.

2. Turn the printer off and pull out the power cable from power socket, open the front cover and manually center the ink cartridges carriage.
Clean the metallic rod inside the printer using WD40 or Kleenex from Left corner to right corner properly.

3. Cleaning the encoder strip:
a. printer should be off and disconnected from power.
b. open the front cover.
c. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer and you can move the cartridges carriage to clean the strip completely.
d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting running parallel to metallic rod.
e. Close the printer and try again to print.

4. Repositioning the Encoder strip.
a. Remove the power cord from the printer.
b. Open the front cover.
c. Gently slide the ink cartridge carrier to the middle of the printer.
d. Gently move the top part of the printer belt to the right.
e. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
f. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
g. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.



Incorrect position of encoder strip
564e52e.gif



Correct position of Encoder strip
7143e8b.gif



Hope it should fix the issue.

Oct 28, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

Clear carrier jam


In your case It seems like the Encoder strip is broken or its out of printer . However if you see encoder strip inside the printer connected from left to right, try these steps.



Solution:

1. Cleaning the encoder strip:
a. printer should be off and disconnected from power.
b. open the front cover.
c. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer and you can move the cartridges carriage to clean the strip completely.
d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting running parallel to metallic rod.
e. Close the printer and try again to print.

2. Repositioning the Encoder strip.
a. Remove the power cord from the printer.
b. Open the front cover.
c. Gently slide the ink cartridge carrier to the middle of the printer.
d. Gently move the top part of the printer belt to the right.
e. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
f. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
g. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.



Incorrect position of encoder strip
564e52e.gif



Correct position of Encoder strip
7143e8b.gif



Hope it should fix the issue.

Oct 26, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

Dell 942 carrier jam


This morning I replaced the cartridges in the Dell 942 printer, they jammed to the left which made a loud grinding noise and the cartridge jam error came on.

I solved the problem by turning the printer on with the top up which moved the cartridges to the right a little so I could reach back, push one down a little manually which freed them to move over to the middle.

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7 Answers

Carrier jam on dell 924 printer??


I was able to fix this issue on my all-in-one 944 printer. What happened was that one of the ink cartridge lids had popped open. The hard part was that the carrier was stuck on the far left side, and I wasn't able to pull it over for easer access. However, I was able to fit a finger in and push the cartridge back down. Then when I turned the printer back on the error went away.

Hope this helps

Dec 13, 2007 | Dell 924 All-in-One InkJet Printer

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