I'd recommend downloading the User's Manual. The instructions on how to connect the MP3 player to Bluetooth compatible headphones are located on pages 27-29 of the manual.
NOTE that the wireless headphones MUST be A2DP (Advanced Audio Distribution Profile) compatible to use this feature. If your headphones are also AVRCP (Audio/Video Remote Control Profile) compatible then you will also be able to adjust some settings of the MP3 player (such as play/pause, skip forward/backward and control the volume) wirelessly. Check the documentation on your headphones to ensure compatability.
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It appears that the Pilot is incompatable with Phonak so there is no fix. It would be a waste of money to subscribe to a trouble line, and it is insulting to be asked. We have already wasted money on the MP3 player. I am sorry the store clerk was not knowledgeable enough to tell us this before we bought the unit. It still works with our stereo, but does not fill the intended purpose.
the player is confused.. see you might have a lot of songs and with the bluetooth initialized the player cant do every thing at once so it freeze since it is so confused and when it freezes dont keep pressing buttons it gets more confuzed. it happened to me once and i just reset it and it worked. so try not to do every thing at once the player is not a computer.
If you access the settings menu on the player, you'll see the bluetooth settings. You'll need to turn on the bluetooth radio. Then on your bluetooth device you'll need to activate the "pairing" sequence. With both devices set to "pairing", look back on the player and check to see if it found the receiver in the bluetooth settings. You'll probably be asked to input a passkey. If the device doesn't require a passkey, then just accept and start playing music.
If you need more specific instructions, let me know and also include what device you are trying to pair with. I'll walk you through it.