Question about LG WM1812C Front Load Washer

2 Answers

I am having a problem with an LG washing machine. The model number is: WM1812CW and the issue is with the "dispenser panel". Basically this is the assembly into which bleach, fabric softener and detergent are placed prior to starting the washing cycle. On my original part one of the tabs at the rear of the unit broke enabling the panel to easily slide out spilling the contents. I ordered what I thought was the correct replacement part thru sears parts direct but had a problem with the function of the new part. The new part has the correct model number imprinted (WM1812) and fits into the space of the original part. However it does not dispense bleach. When looking at the two parts side by side a difference is obvious. For images see the page on my web site: http://www.colemanwoodworking.com/LG_WM1812CW.html I've talked to sears parts direct and they want to ship me another part but they cannot guarantee that the part will fit or work any differently than the one that they've already sent. I'm wondering if there was a redesign of the dispenser panel during the run of this washing machine model and if so how can I make sure that I get the part that will work properly with my washer.

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  • NJed Aug 30, 2010

    Thank you for the quick reply. I'm a little confused about your statement

    "...I would say both the parts should work until the part shipped by Sears is not faulty..."

    I would think you are indicating that, in your opinion, the new part (even if it was a redesign) should work. The original part still functions, with the exception of being able to be pulled out completely. If I swap the two parts, with all other things being equal the original part dispenses bleach properly and the new part does not dispense bleach at all. If you could clear up your statement I quoted above I would appreciate it. Once again, I also am thankful for the quick reply.

  • NJed Sep 01, 2010

    Jahn:

    Thank you for the reply. I may have been a little unclear in my original post...the dispenser does not come out on its own, it stays in place fine during a wash. The only time it comes out is when the "drawer" is opened to add more detergent, bleach, softener. Originally the drawer would hit a "stop" and not come out all of the way, this is the part that is broken on the original part. Other than that it functions fine. However, I did check the machine for level anyway and it is dead on. I've also checked with filling the compartments with water as you suggested and that shows that the machine is level also. When I use the original part all fluids are dispensed properly, when I use the "new" part everything works with the exception of bleach. When I began to investigate the problem I found that the new part was a slightly different design. I have contacted LG directly and their answer was that, since I purchased the part from sears I would need to deal with them. When calling sears they offered to send me the same part again. I was hoping that someone with experience with LG washers would be familiar with whether or not this part has been redesigned part way through the product cycle and, if so, how I could specify the earlier part. Thank you for any reply you can offer.

  • NJed Sep 04, 2010

    Jahn:

    I performed the bench test as you described. The original part works as you described, when the fluid level reaches the dispenser port height then it begins to flow and continues (I assume thru a siphon action) until all the fulid is exhausted. The new part, when tested in the same way, does not do this. However, if you "loosen" the "cap" of the bleach dispenser section (refer to the exploded part diagram that I originally posted, see part number F226) and repeat the test the fluid flows as expected. The problem is, when the part is installed in the washer the "cap" cannot be positioned as in the bench test. It seems to me that this part is somehow restricting the siphon action. Thank you for your help. At least now I understand how the part is supposed to function and why the new part does not.

  • NJed Sep 04, 2010

    Yes, this expert's advice illustrated what the problem was with the part I received. His test proved to me that the part I have received is defective and needs to be replaced

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The new dispenser assembly should work as designed. The problem is not likely in the dispenser assembly itself but rather with the leveling of the machine. It sounds like the machine is slightly leaning forward as the original dispenser assembly with broken locking tab slides out easily spilling the contents. It should slide put easily when the machine is level.

Since the bleach dispenser port on the new assembly is positioned at the rear of the compartment, a slight leaning of the machine forward causes the water level at the rear of the compartment to be shallower and eventually do not dispense through the port.

Make sure the machine is level and not leaning forward and the ports both on the cap and dispenser fit together perfectly. Use a leveling tool to level the machine. You may perform a bench test by placing the two dispenser assemblies on a level surface then slowly pour water on the bleach compartments until they are full. Water should start dispensing through the ports when it reaches the level of the dispenser port.

Please accept the solution if you find it helpful. Failure to do so will automatically give credit to the first solution no matter it is. Accepting a solution does not stop you from communicating with an expert. You may continue communicating with the expert as long as you need assistance regarding the issue stated herein.

Posted on Aug 31, 2010

  • Jahn27
    Jahn27 Sep 02, 2010

    "I've also checked with filling the compartments with water as you suggested and that shows that the machine is level also."

    "You
    may perform a bench test by placing the two dispenser assemblies on a
    level surface then slowly pour water on the bleach compartments until
    they are full. Water should start dispensing through the ports when it
    reaches the level of the dispenser port."


    Performing a bench test is done not to determine the leveling of the machine but to determine whether the bleach compartment of the new dispenser drawer cannot really dispense. Redo the bench test on a level surface and make sure the compartment tubes fit properly and the end of the cap tube is not touching the cavity.

    Your problem is rare and this is the first time I knew someone who experienced it.

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Hi,

After veiwing the pics you have put up and the type of confusion you are facing its very difficult to comment on this. I would rather suggest that the best and the accurate way to do this is to talk to a support guy from Lg.

http://www.lg.com/us/appliances/washers/LG-WM2101HW.jsp

They can suggest the correct part number and whether they have reworked on the designing part. As far as me as a technician I would say both the parts should work until the part shipped by Sears is not faulty.

Let us know if you have something more to ask else please accept the solution.
Thanks for contacting fixya.com

Posted on Aug 30, 2010

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