NetGear RangeMax WPN824 Wireless Router (WPN824NAR) Logo
Posted on May 08, 2008
Answered by a Fixya Expert

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PROBLEMS SYNCING MY ROUTER TO MY XBOX. PLEASE HELP!

Hi!!!

I'm desperately trying to get my brand new NetGear Rangemax router to sync up with my Xbox 360.

The problem is that the computer that my cable modem is hooked up to randomly restarts during the setup process every time without fail.
The computer is running Windows XP. It's a few years old and is a little wonky, but the internet runs quite smoothly on it. No problems.

I called NetGear and spoke to a tech (whom I could honestly barely understand through his serious accent), he said that I should be able to make it work without using the setup cd by plugging everything in.
I did this and the flashing lights on the router are in full effect but the xbox isn't receiving any signal.
The Xbox is located one floor above the router.

I can't afford to spend $160 for a geek squad member to come to my house. Plus it's probably an easy fix for anyone who knows this stuff.

Are there ANY tips I can get for this problem?
Any help is extremely appreciated!!

Most Sincerely,
Mike K.
[email protected]

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  • Anonymous May 11, 2010

    I suspect a layer 8 OSI model malfunction. Good luck solving.

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  • Expert 156 Answers
  • Posted on May 09, 2008
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Joined: Apr 30, 2008
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Ok plug everything in and Reset the router and modem wait a few minutes and try again.
Verify that that DATA cable at the Xbox's location works with a PC could be a simple bad data jack or patch cord. Do you get a connection failure like this? MTU failure?

The MTU(Maximum Transmission Unit) failure when testing the xbox's connection can be do to a few things because Xbox live requires a minimum MTU setting of 1364. Sharing a slower internet connection with other PC's in the house can cause this error, The incorrect MTU setting in your routers programming can cause this error, The lack of firmware updates to your router can cause this error, an older modem from your service provider can cause this. Old or worn network cables and jacks and or RG(coax) cables if you have cable internet could cause this. Your Router or gateway could be incompatible with Xbox live.

Try a direct connection to the Xbox without a router and reset your modem before doing it. If your able to connect then you know its the router. If not you know its the modem or cables or jacks or even your Xbox if you havent tested it elsewhere.
You can tell your ISP to mail you the newest updated modem... sometimes they will have a guy just drop one off.

This is trial and error.

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