Question about HP LaserJet 2840 Printer

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"scanner error 5 turn of then on" reads on the display screen

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Sorry but I have a bad news. Scanner error 5 or 8 means that the scanner lamp is not able to move and if it does it cannot go all the way. The printer need service, probably a new scanner. The repair might be too complicated and expensive (over $250) I suggest to get a new one. HP can provide a deal to recycle the unit and give you a credit, maybe not a lot but its something.

Posted on Sep 07, 2010

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3 Answers

HP m2727nf scanner error 5


Hi Anataloi,

This is due to a hardware failure, the scanner assembly and the formatter board will need to be replaced.

Try doing a hard or reset or nvram:
1. Turn the printer off
2. Hold down the right arrow and the cancel button
3. Reboot the printer while holding the buttons and hold until permanent storage is displayed. Let go of the buttons and wait for the ready message on the display.

if this does not work contact hp 1800-334-5144 , if within 2 years from the purchase date ask for a case number to have the printer serviced under a service note.

Al
Eliteprintersolutions@gmail.com

Jun 25, 2010 | HP Laserjet M2727nf Multifunction Printer

1 Answer

I have Networked hp model M2727nf all-in-one printer/scanner/fax.displies error "scanner error 5" on the display screen. i turned off/on the machine more than 4 or 5 times the error does not go away!


This is due to a formatter failure.

Try an nvram
Try doing a hard or reset or nvram:
1. Turn the printer off
2. Hold down the right arrow and the cancel button
3. Reboot the printer while holding the buttons and hold until permanent storage is displayed. Let go of the buttons and wait for the ready message on the display.

if this does not work contact hp, if within 2 years from the purchase date ask for a case number to have the printer serviced under a service note.

Al
Eliteprintersolutions@gmail.com

Jun 15, 2010 | HP LaserJet 2840 All-In-One Printer

1 Answer

After I turn it on it shows an error messaje


there are problem in scanner assembly. please clean care fully and properly of your scaner unit.,than its ok.,

May 10, 2010 | HP Laserjet M2727nf Multifunction Printer

2 Answers

Hp laserjet M2727nf scanner error 52


First, power the printer off, wait for about 30secs and power on. If problem persist replace the scanner.

Feb 23, 2010 | HP Laserjet M2727nf Multifunction Printer

1 Answer

SCANNER LOCKED IS ON THE DISPLAY SCREEN I HAVE CHECKED THE GREEN BUTTON UNDER THE PAPER TRAY AND THAT IS SET TO UNLOCK. WHEN I TRY TO PRINT THE DISPLAY SCREEN SAYS SCANNER ERROR AND THE SCANNER LOCKED


Hi, what you want to do is, first; (shutdown) your Scanner, next (shutdown) the computer. Disconnect the scanner, and unplug it from the outlet. Disconnect scanner cables from the computer; Note: do not change anything on the computer. Reconnect cables to the computer. Plug scanner back into the power outlet; turn on computer, turn scanner on. This may clear the (Freeze); but the (Error) might appear again. Thanks paul7of9

Jan 05, 2010 | Xerox Phaser 6110 Laser Printer

2 Answers

I have Canon IR-C5185i. Just assembled out of the box. Powered on. Message displays with error E0000732-8888 and I am instructed to ''turn switch off and on''. What could be wrong?


When this machine was started after connecting the Color Image Reader-E1/F1, the screen for the shutdown sequence appeared (and E732-9999 was recorded as an error history in service mode). When the main power switch was turned OFF/ON by following the instruction on the screen, the error code "E732-8888" was displayed. When connecting the Color Image Reader-E1/F1, follow the field remedy below.
- E732-9999 is recorded when a printer model detects a scanner for the first time. (This is not an error code but an alert.)
- E732-8888 can be displayed when a different scanner is connected to this machine.
1. Connect the Color Image Reader to this machine. (Do not connect the DDI cable).
2. Turn ON the main power switch.
3. Change the setting values of the following service mode items.
- Service mode > COPIER > Option > BODY > W/SCNR: from '0' to '1'.
- Service mode > COPIER > Option > BODY > SCANTYPE: from '1' to '0'.
Reference: For the Color Image Reader-E1/F1, this mode has to be set to '0'. On the other hand, it has to be set to '1' for the Duplex Color Image Reader-G1.
- Color Image Reader-E1: Platen cover model
- Duplex Color Image Reader-F1: Two-sided reversal reading type ADF model (DADF-M1)
- Duplex Color Image Reader-G1: Two-sided simultaneous reading type ADF model (DADF-T1: only for the iRC5180)
4. Turn OFF the main power switch, and connect the DDI cable.
5. Turn the main power switch ON.
Note: How to turn OFF the main power switch.
When turning off the main power switch, be sure to follow the steps below to protect the HDD inside this machine.
1. Hold down the control panel switch for 3 sec or more.
2. Following the instruction displayed on the shutdown screen, operate the control panel. (The main power switch is turned OFF automatically.)
3. If there is a need to unplug the power cord (from the wall outlet), perform step1 and 2 above before unplugging it.

Nov 17, 2009 | Canon Office Equipment & Supplies

2 Answers

My M2727nf doesn't coppy or scan. message displays " error 5 Turn off and turn on." After turning off and on, it keeps displaying the same message.


Hi this is def a hardware failure:

Try doing a nvram
Try doing a hard or reset or nvram:
1. Turn the printer off
2. Hold down the right arrow and the cancel button
3. Reboot the printer while holding the buttons and hold until permanent storage is displayed. Let go of the buttons and wait for the ready message on the display.

if this does not work, have it serviced they will need to replace the formatter board as well as the scanner assembly.

If within 2 years from the purchase date contact HP and request for a case number the printer has a service note for a scanner error 5 or 8.

Al
Eliteprintersolutions@gmail.com

Oct 10, 2009 | HP Laserjet M2727nf Multifunction Printer

1 Answer

Printer problem - HP Photosmart 8150


If the printer cannot print or move any paper, follow these steps to display the Event Log. Otherwise, print the Event Log.

1. Press Menu until INFORMATION MENU appears.
2. Press Item until SHOW EVENT LOG appears. Press Select to show the Event Log.
3. Press - Value + to scroll through the Event Log.
4. Write down the error messages.

If you see a 52.X error then this indicates the following:

0 Laser/Scanner Error
1 Laser/Scanner Startup Error
2 laser/Scanner Rotation Error

ACTION:

1. Press GO. The page containing the error will automatically be reprinted.
2. Turn the printer off, and then turn the printer on.
3. Reseat the cables fort the Laser / Scanner Assembly.
4. Replace the Laser/Scanner Assembly

Sep 21, 2009 | HP Photosmart 8150 InkJet Printer

1 Answer

Fi-4120c2 error Code


Hi,

The scanner does self-diagnostic when receiving Read Command (to start scanning) and displays the result if any error or alarm is detected.

Error code-E3 in Fi-4120c2 scanner means "Light intensity check" . When this error is displayed on the scanner panel, TWAIN displays the following error-

" Irregular status is detected in scanner. If this status recurs after power cycling, please give following Sense key and ASC code to your service provider.
If ASC code is the following, please confirm following status before power cycling’
- When ASC=0x580, confirm if the shipping lock (if any) is set at “Release” position.
- When ASC=0x680, clean the sheet guide (white part) in ADF.
(Error Code DS42001)

E3 explains Optical alarm (back). This alarm occurs if the gain adjustment of the CCD amplifier does not succeed at a READ command for the first document, or during scanning.

Probable causes:
- The lamp, the optical system or white sheet guide is dirty.
- Defective lamp or CCD.
- Connector disconnected

To check and resolve the issue, lease follow the steps provided below:

1. Is sheet guide (white part) in the reading position dirty?
#Open the ADF and clean the sheet guide (white part) and the glass.
2. Is the lamp ON?
3. Are the cables damaged?
4. Are the connectors connected correctly?
#Disconnect SCSI cable and turn the scanner ON. Open the ADF and press Cover open sensor to see if the lamp lights. If not, the error is caused by the defective lamp.
5. Is the optical unit dirty?
6. Are the cables damaged?
7. Are the connectors connected correctly?
# Check and Clean (ADF back):
# Check if inside of the grass for Upper unit ASSY is dirty. Clean inside of the glass of the dust cover.
9. If the issue still persists, then you may have to replace Optical unit.

Hope the above information will be helpful.

Please revert if you have further queries.

Thanks & regards,

TechSatya

Oct 08, 2008 | Fujitsu fi-4120C Path-Through Scanner

2 Answers

Error 5 for ncr 7875 scale scanner


Hello,
If the scanner read only two times is a problem with the communication protocol.

What protocol do you use?

Explain more about your problem with your calibration pricedure

Jul 29, 2008 | NCR 7875

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