Question about Zoom X6 (5590) DSL Modem (55900003)

1 Answer

Limited connectivity I am having a torrid time with my Zoom x6. It will connect fine when in unsecured mode, but as soon as i turn on wep or wpa encryption, the wireless pcs will not connect - they come up with limited or no connectivity. I have gone to the router and hard coded the IP and DNS - this results in full connection but no browsing. I didn't put anything in default gateway as i couldn't find any setting for this. any ideas please

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  • duneider May 08, 2008

    We've tried that, ie rebooted laptops logged in again, rebooted router logged in again - it simply will not connect

  • duneider May 08, 2008

    we've checked the firewall which says`"advanced Firewall filtering" Disabled and "Intrusion Detection" Enabled.

    We;ve gone back to factory settings again, ie pin on the reset button - but the ssid remained at our new name, one laptop would not connect - no encryption - another one would. Werenamed the SSID and now both connect.

    Is this us or is it the router?

  • Anonymous Jun 22, 2008










    Answer



    i dont have answer but the reason for reset not working is you have to press 7 times see below




    WARNING: Before proceeding, be sure to take screen shots of or back up your modem's configuration using the Backup/Restore Confguration feature on the Advance Setup page. You will need to restore your modem's configuration as hard resetting the modem will revert it back to its factory default settings.

    For X6 Model 5590CF only:

    You have a "CF" model version if the ETHERNET ports on the modem's back panel are color-coded yellow.


    • Using a straightened paperclip or something similar, press the RESET button (located on the back panel) 7 times, once per second. If you have done this successfully, the POWER light on the front panel will turn red each time you press the RESET button.
    • After about 10 seconds after the 7th press, the POWER light will turn red and then back to green. Or, if you are looking at the back of the modem, the lights above any connected Ethernet cable will go off briefly after the 7th press.
    • The rest of the lights on the front panel label will turn off. Please wait until the DSL light starts to blink again.
    • All settings stored in the modem have been reset to factory default. Now you can restore your modem's configuration.

    For X6 Model 5590, 5590AF, or 5590BF:

    You have an original, "AF," or "BF" model version of the LAN ports on the modem's back are NOT color-coded yellow.


    • Using a straightened paperclip or something similar, press the RESET button (located on the back panel) several times fast until the STATUS light on the front panel turns red briefly.
    • All of the lights except PWR will go off. Please wait until the LINK light starts to blink again.
    • All settings stored in the modem have been reset to factory default. Now you can restore your modem's configuration.






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  • 298 Answers

Hi Duneider!
It's normal that your computers will not connect after you enable a wireless security (WEP/WPA). You are getting a limited or no connectivity message because the wireless computers are not connected to the network using the network key or the password that you have used to setup WEP or WPA. There is no need in hard conding the IP address, all you need to do is reconnect to the wireless network using the WEP or WPA Key. If you will type the correct WEP or WPA Key, it will connect and automatically get the IP address again from your router.

Posted on May 08, 2008

  • Jeffrey Pedimonte
    Jeffrey Pedimonte May 08, 2008

    Ok have tried to updated the f/w of your router? because if all of your computers can't get an ip address though they have the correct network key, it's possible that it's a problem with the router.

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