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My Face Book account has been frozen. Face Book informed me that I opened a video that had a Malware virus. I ran a Malware anti virus and a Norton anti virus program and both programs say my computer is not infected. I tried to follow Face Books instructions and identify the pictures that I was asked to identify but since I have over 2,300 friends I didn't recognise them. Please help, as far as I know, I didn't do anything wrong but am bing restricted. HELP

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Welcome to FixYa

Dear User,

Your account has been disabled.Facebook accounts that have been reported or detected for policy violations may be disabled by Facebook.


Just Click here and fill the Form and Submit.to Recover account..

If you have any questions or concerns, you can visit our FAQ page here.

  • Hacked Accounts. If you believe your account was hacked, but it has not been phished nor affected by the money scam, please click here.
  • Phished Accounts. If you believe your account has been used to send spam, Wall posts, or messages that ask you to click on a link or to check out a new photo or video that doesn't actually exist, please click here.
  • Money Transfer Scam. If you believe your account has been accessed by someone trying to obtain money from my friends, usually by using Chat or Status Updates, to claim that you are stuck in a far away location and in need of financial assistance, please click here.
Submit Form only at once.Do not try to Contact more times.. Be Polite-Be Honest When Contacting..
Do NOT give your password out to anyone. The good people at Facebook/Customer care do not need your password to help you with this problem. If anyone asks for your password, they are scamming you!

Hope this text Helped you...Thanks for Contacting FixYa...

Posted on Aug 30, 2010

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Posted on Jan 02, 2017

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1 Answer

Is there a virus that can overide any anti virus product for instance Norton?


the problem with viruses are that they are being produced by hackers at a rate that keeps them ahead of anti-virus products like norton, and the rest
so if norton is not up to date or you have the wrong product ( norton has different levels of protection)it is a possibility that a virus can get through on the back of a e-mail or from face book ( anything that has a link is a potential virus )
from your description, I would be inclined to take it to a second authorized service agent for the laptop and get another opinion as to the problem as I don't think it is a virus but a faulty lap top hard drive ( retail shops seldom have fully qualified technicians for repairs )
remember that the best anti virus protection is you and if you get e-mails or face book messages out of the "blue" regardless of how real it looks , how inviting it is or how demanding it is , always treat it as dangerous and just delete it

Feb 08, 2017 | Norton Computers & Internet

Tip

How Norton Antivirus Works


Norton has traditional virus detection method like Signature base and Heuristics base detection, with anti-virus, anti-rootkit, anti-malware, anti-spyware etc. Symantec upgrade and releases new and more improved features with its every release. Signature based detection includes searching for knowing structure within executable code, however your computer can be infected with most new virus which signature is not known. In that case heuristics method can be use it can identify new viruses by variation of such code, in files. Malwares are very difficult to detect even for the most new anti-virus software. If you are using Norton Antivirus, you should update its data-base and virus definition every day, so that when you scan your computer, it can detect all possible threats. Some new features like SONAR, it examines the behaviour of applications to decide whether they are malicious. Various things are checked such as if the program create a desktop shortcut or create add/remove programs entry before determining the program is malicious.

Norton insight is a program that comes with the Norton 360. It improves the speed and quality of computer scan. It identifies well known files of client machine and excludes them from constant monitoring and scanning. It only scans unknown and unsecured files. Skipping the already known files helps the scan more impact.

Norton 360 introduced a very effective tool - Norton Power Eraser, it removes threats which standard anti-virus may miss. It cleans up system where malware prevents anti-virus installation. Apart from these, the key technologies of Norton anti-virus software are anti-virus, anti-spyware, anti-rootkit, and pulse-update - provides up-to-the-minute updates that protect against the latest threats without slowing down your computer, firewall software - that can use for mapping and monitoring network.

on Mar 17, 2011 | Computers & Internet

1 Answer

Open the face book page


Update your Adobe flash player software to the latest version:
http://get.adobe.com/flashplayer/

If that doesn't fix it you might have some viruses and malware.

Start your PC and press F8 several times until the boot menu comes up. Then select "Safe Mode with Networking". Now get some or ALL of the FREE programs below.

Download, Install and Run Malwarebytes Anti-Malware:
http://majorgeeks.com/download.php?det=5756
When Installing choose the non-pro version.

Download, Unzip, Install and Run TDSSKiller:
http://majorgeeks.com/Kaspersky_TDSSKiller_d6895.html

Download, Install and Run Super Anti-Spyware:
http://majorgeeks.com/SUPERAntiSpyware_d5116.html

If you have an outdated Anti-virus program then Download, Install and Run Avira Anti-Virus:
http://majorgeeks.com/Avira_AntiVir_Personal_-_FREE_Antivirus_d955.html
Make sure to select ALL of the "threat categories" when you install or configure Avira...

You should be in pretty good shape if you run and install all of these programs.

Aug 29, 2012 | HP EliteBook 6930p Notebook PC

1 Answer

Acer aspire 5749 face book video chat problem. Unable to do video chat in face book appreciate your help


You might have some viruses and malware.

Start your PC and press F8 several times until the boot menu comes up. Then select "Safe Mode with Networking". Now get some or ALL of the FREE programs below.

Download, Install and Run Malwarebytes Anti-Malware:
http://majorgeeks.com/download.php?det=5756
When Installing choose the non-pro version.

Download, Unzip, Install and Run TDSSKiller:
http://majorgeeks.com/Kaspersky_TDSSKiller_d6895.html

Download, Install and Run Super Anti-Spyware:
http://majorgeeks.com/SUPERAntiSpyware_d5116.html

If you have an outdated Anti-virus program then Download, Install and Run Avira Anti-Virus:
http://majorgeeks.com/Avira_AntiVir_Personal_-_FREE_Antivirus_d955.html
Make sure to select ALL of the "threat categories" when you install or configure Avira.

You should be in pretty good shape if you run and install all of these programs.

Jul 12, 2012 | Acer Aspire 3610 Notebook

1 Answer

Acer aspire 5749 face book video chat problem


You might have some viruses and malware.

Start your PC and press F8 several times until the boot menu comes up. Then select "Safe Mode with Networking". Now get some or ALL of the FREE programs below....

Download, Install and Run Malwarebytes Anti-Malware:
http://majorgeeks.com/download.php?det=5756
When Installing choose the non-pro version.

Download, Unzip, Install and Run TDSSKiller:
http://majorgeeks.com/Kaspersky_TDSSKiller_d6895.html

Download, Install and Run Super Anti-Spyware:
http://majorgeeks.com/SUPERAntiSpyware_d5116.html

If you have an outdated Anti-virus program then Download, Install and Run Avira Anti-Virus:
http://majorgeeks.com/Avira_AntiVir_Personal_-_FREE_Antivirus_d955.html
Make sure to select ALL of the "threat categories" when you install or configure Avira.

You should be in pretty good shape if you run and install all of these programs.

Jul 12, 2012 | Acer Aspire 3610 Notebook

1 Answer

My pc face the problem of trojan virus how to remove this


Remove the virus with an anti virus program.
If you have not installed one and you can get onto the Internet then use a WEB base anti virus program.
For details on these programs, please click on this link for details :-
WEB-based Virus Scan
Trend Micro HouseCall http://housecall.trendmicro.com Symantec - Norton Security Scan http://security.symantec.com Malware file download http://www.malwarebytes.org/mbam.php

Dec 23, 2010 | Computers & Internet

3 Answers

From which site i will get antivirus software for free


Grisoft have AVG Free anti virus software for free and a better paid version. Use this link :-
www.avgfree.com.au/

Sep 11, 2009 | PC Chips P23G Motherboard

1 Answer

Norton Anti-virus will not launch


If you have access to another computer download avast anti-virus and malwarebytes anti-malware and burn to cd or use a flash drive. Malwarebytes will remove that PC Defender rouge anti-virus software and any other malware you may have,

If you don't have another computer you can download the files to try booting into safe mode with networking. This option should allow you to download and install the programs above,

If your able to download them run anti-malware first. Let t fix what it can. Then install avast anti-virus, when asked if you want to schedule a boot time scan say yes, then when asked to reboot say no and open avast and update it, When prompted to reboot do so.

Hope this helps

Mar 26, 2009 | HP Computers & Internet

1 Answer

IBM thinkpad G41 won't run any programs


remove the norton anti-virus and reboot the pc and install the anti-malwarebytes and scan....it will detect more virus..if it detects malware,remove some trojan viruses and restart,your system will run smoothly and install new anti-virus named kaspersky 2009...

Jan 03, 2009 | IBM ThinkPad G41 Notebook

2 Answers

Laptop has become very slow, even though there is still free memory and i ran the defragmenter.


there is possibly a heavy app running in the background, for example virus and malware scans, if you are running vista then you will have to expect this


regards

Nov 25, 2008 | Computers & Internet

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