Question about Whirlpool Duet GHW9150P Front Load Washer
My washer just stopped and is flashing the code F11. Do you know what that means?
"F11" is a serial communications error between the Central Control Unit (CCU) and Motor Control Unit (MCU), or interconnecting wiring. In a nutshell, the CCU, (which is the main computer board for the washer) has more than likely failed. You can try disconnecting the connectors and plugging them back in on the CCU, but I haven't had much luck with that remedy. You will need to UNPLUG the washer & take the washer top off by removing the three screws in the back to gain access to it. Once removed, slide the top back and then lift up. The CCU is located directly behind the wash tub.
If you cannot get the fault to clear and wish to repair this yourself, you can find the part at repairclinic.com. Just type in your complete model number and look for item number 1176592. The part lists for about $157. Searspartsdirect.com also has the part for much more, but offers informative troubleshooting diagrams. The CCU can be found under the "Control Panel Parts" heading as item number 15 (part #8182695). If you wish to do some comparative pricing of your own, use the part number provided by the Sears website.
If the washer still carries a warranty, this would be covered. Doublecheck with the manufacturer on how long some parts are covered. Some of the electronics and mechanical parts are covered beyond the one-year limited warranty that generally comes with your appliance.
I know this may be discouraging news, but you can repair this yourself and avoid labor costs. It may seem expensive, but considering how much these washers cost (I know, because I own one), it may be worth the effort. I hope this helps you. Post back if you have further questions or need instructions.
Posted on May 08, 2008
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Posted on Jan 02, 2017
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An "F-11" error code on a Whirlpool Duet could cause your washer to become inoperable and stop in the middle of a load. The cause of the problem could be a number of things and may require new parts.
F11 can mean anything from motor to motor control board to ccu board to wiring harness connecting ccu to mcu to motor.
The "F-11" code could appear with the dash or without the dash on the LCD screen. Be aware that there is also an "F-H" code that could look similar to the "F-11" code. Listen for 11 beeps to go along with the error code's first appearance.
The error means that there is no communication between the "Motor Control Unit" and the "Central Control Unit." This means that any operation selected like "Pre-wash" or "Large Load" cannot be sent to the motor for the washer to operate.
Open up the washer panel to check the wire connections between the two units. If any plugs are loose or unplugged, reconnect them. Check to make sure none of the wires are stripped, rusty or broken off. After you reconnect the wires, rerun the washer to see if the error appears again.
If you do not know or understand the inside components of your Whirlpool washer, leave the job to a professional. Contact the store where you purchased the washer or Whirlpool customer service directly.
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