Question about Dell Photo 964 All-In-One InkJet Printer
I was having the same problem trying to scan. Then I noticed that the Mode (on the printer - use the checkmark to scroll to it) was set to Copy. I changed it to Scan and all is well.
Posted on Oct 02, 2008
As you have already worked with Tech support at Dell, they may have exploited all the options but do try the following steps and tell me if that worked
1. DIsconnect you printer from the computer
2. Unistall the drivers using the following file
R166225 .zip from the link below
-> Save the file to desktop
->Double click to extract the file and see where the file is being extracted.
-> Go to extracted file folder ,right click on the file named setup and left click on run as adminstrator.
-> Follow on screen instructions and it would uinstall the printer
3. Restart your computer.
4. Install the drivers back on to the computer using the printer cd. Note :connect the printer only when prompted on the screen.
Once the printer has been installed , we need to update the printer aswell .
5. Download the printer firmware from the link below
6. Follow on screen instructions to install the same
7. Check if the printer works after this , otherwise its time for a new one.
Do let me know , if the information above was of any help. by rating me for the same.
Posted on May 08, 2008
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Posted on Jan 02, 2017
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