Question about Xerox Phaser 8560MFP Laser Printer
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Posted on Jan 02, 2017
The error you are receiveing is due to the printhead in the machine most likely being stuck in the tilt position by the tilt lock arms. The first step is to reboot the machine, which you have already done. The rest of the possible solutions require disassembly of the machine. They include:
If the machine is new, I would suggest having it looked at under warranty by a Xerox tech. It sounds like something they would cover.
Hope it helps!
Posted on May 21, 2008
there is a stainless steel print head block on the lower back portion of the frame that gets contaminated with spill over ink from the catch tray. That causes the print head not to move properly.
The wiper blade may also be tacked to the print head.
That code means the print head is not moving into the print position properly.
That stainless steel block is about 1 inch square.
Posted on Mar 11, 2009
SOURCE: Error 09,036.44:41689
09,03x 35 = Cyan 36 = Magenta 37 = Yellow 38 = Black The error indicates an ink stick was jammed. You have to clear the ISC (ink stick count) error. Turn off the printer. Turn on the printer. As soon as you see XEROX start moving across the display hold down the back and help buttons until you see "beginning service mode" on the display. Release the buttons, it will now come up in the service mode. Scroll down to the function menu, hit ok, scoll to clear isc faault, hit ok. Hit the back button to get back to the first menu then exit diagnostics, hit ok when it asks if you want to restart in customer mode.
Posted on Jun 10, 2009
Here is you problem.
9,035.4x through 9, 038: Fault codes associated when ink count flags are stuck
after melting 2.5 ink sticks. The following codes are recorded: 9,03x.41, where x= 5
for cyan, 6 for magenta, 7 for yellow, and 8 for black.
Step Questions and Actions Yes No
1 1. Are the ink sticks all Xerox ink? Go to Step 2.
Run clearISCfault test to clear the error.
2 1. Manually verify that the ink stick is able to
advance in the ink loader chute.
Go to Step 3.
Remove any blockage and/or replace the ink stick.Run
clearISCfault test to clear the error.
3 1. Run the appropriate Ink Melt [1, 2, 3, 4]
1 = Yellow
2 = Cyan
3 = Magenta
4 = Black
2. Did the test pass?
Replace the printhead.
Replace the ink loader assembly. Run
clearISCfault test to clear the error
Hope this helps
Posted on Jul 31, 2009
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