When i try to print i get an error that says load letter then displays error code 024-964.
I have tried loading the upper tray, replacing the paper in the lower tray, reshuffling the paper in the lower tray, releasing the pressure plate and the back of the lower tray, powering off and on, canceling and resend a different job. All with no luck.
An expert who has achieved level 2 by getting 100 points
An expert that got 5 achievements.
An expert who has written 50 answers of more than 400 characters.
An expert whose answer got voted for 20 times.
Re: Error code 024-964
Theres definately still something wrong with the size or the types of paper in your trays, because thats where the error codes are pointing. Make sure that the slidable paper guides are in exact position for the size of the paper and make sure that the size paper is acceptable with this model. You may also want to make sure the correct type of paper is set for each tray as well. here's the referance for this opinion... click here
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Change the printer properties to use paper from the automatic feeder tray. And, unless you are in Europe, you probably don't want to specify A4 paper. Try "letter" or some other size. The manual is at this URL. See page 49 http://www.manualslib.com/manual/113847/Oki-B4545-Mfp.html
If you normally print on letter sized paper, then some program you are using is trying to print on A4 paper (PDF files often the culprit) and the default on most printers is that if they do not have the paper loaded it will ask for it from the MP tray. You can check your printer settings as you may be able to tell the printer to automatically sub letter paper when A4 is requested.
Is the paper pushed all the way back into the MPF?
If yes, what type/size paper is your application sending?
If you try to print the internal Printer Settings report, does it print?
This error typically means that no paper is sensed in the MPF OR that the wrong type/size paper is in the tray. (MPF settings do not match job specs)
hi ray, it's chris. i called your cell phone, but figured you might see this. replace the registration clutch. after some research, this seems to be the solution given that should solve the issue in that printer, and it's an independant part from the paper pickup assembly...
The reason that your printer is asking you to load paper into the MPF is that it doesn't think it has that size paper in tray 1 or 2. Make sure that the green paper guide in the paper tray that you want to print from is latched in the correct position. This guide tells the printer what size paper is in the tray. If you have it even slightly out of position you'll get this message.
I think what is happening is when you get the error, the printer automaticaly reprints the page it was on when it got an error condition that makes it think it didn't print the page correctly. The clearing paper path message comes up after it thinks it had a jam. Displaying load plain paper could be because either the printer is not configed for the correct type of paper you have in the tray you are trying to prin form(push the green check button, arrow downt to paper handling and see what your trays are set for.) Also there is a blue switch on the tay(looking for front of tray it will be on the right hand side of tray rail) the switch says standard or custom. The switch should be in the standard position.
Are you getting any errors or jams, if so, tell me what they are.
To solve one common problem, try this: Take out the paper tray. Slide the blue fence at the back away from the paper (toward the back of the tray) then slide it back to the correct position for the size of the paper. Replace the paper tray and see if the error message still appears.
check sensor, usually a black protrusion, that dangles into the tray. OR load letter size paper into the tray, then check the printer settings both in the properties and on the display. They may be conflicting.
On printer check media/paper type tray 2 or 3 is plain and tray 2/3 is set for letter paper size too, via printer control panel. Also check under paper handling other options for tray 1, also on tray 2 and 3, I think there is a blue little round switch on left should be set as letter not custom.
Some paper types cannot be feed from anywhere else but tray1/bypass ie labels/laminate/card stock.
Check print driver on pc has tray 3 option installed and is not set as default to print to manual bypass/tray 1
light flashing cause printer wants paper type/size that it "thinks" it hasn't got in tray 2/3