Question about Dell 3100cn Laser Printer

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Error code 024-964

Hi

When i try to print i get an error that says load letter then displays error code 024-964.

I have tried loading the upper tray, replacing the paper in the lower tray, reshuffling the paper in the lower tray, releasing the pressure plate and the back of the lower tray, powering off and on, canceling and resend a different job. All with no luck.

Any thoughts ?

Thanks!

Posted by on

  • jerico88 May 09, 2008

    Thanks for all the great info printerman40.



    The user had changed the paper size for the tray she was using, changing back to "letter" resolved.



    A+A+A+A+A+A+A+A+A+

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  • 170 Answers

Theres definately still something wrong with the size or the types of paper in your trays, because thats where the error codes are pointing. Make sure that the slidable paper guides are in exact position for the size of the paper and make sure that the size paper is acceptable with this model. You may also want to make sure the correct type of paper is set for each tray as well. here's the referance for this opinion... click here

Posted on May 08, 2008

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