Question about Washing Machines
This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.
First, see the Sears parts site for your washer:
Enter your model number (###.######) and you'll see a list of major sub-components with diagrams and parts.
If the bottom agitates and not the top, the problem is likely the 4 "agitator dogs" designed to allow the top agitator to turn only one way.
Look at the section on the Sears site for Agitator, basket and tub.
See the part "Dog, agitator "
Remove the fabric softener unit, lift the top agitator cap (use a screwdriver) and you should see a plastic part in the center of the top agitator with a 1/2" square drive.
Remove the drive and lift off the top agitator. Turning it over you should see the 4 "dogs", replace these and the top agitator should turn in one direction only.
Replace the 1/2" drive, the cap and fabric softener unit and the top agitator should work.
Also see the following illustrated description of the above.
Posted on Aug 30, 2010
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Posted on Jan 02, 2017
Ok, sorry it took so long to write. You listed the washer as a Calypso, but it didnt look righ, so did some investigative work for you. What your describing I believe, is that the agitator top half (or the auger as well them) is sitting still and the bottom half if moving. During the wash cycle, the top half is just sitting still. If this is wrong, please let me know. If this is right, you have a sort of simple fix. Remove the top cap of the auger, pry gently between the cap and the agitator, the plastic cap will come off. When you remove the cap, you will see another cap (sometimes you do, sometimes you dont) it will be white or dirty clear in color if its there. You can put your finger on the lips and lift it straight off. Then you will see a cap with a bolt in the center. Remove this bolt (7/16" with long extension). the agitator dogs (Sears part #387091) . You should see these under that last cap tha had the bolt in it. Remove the auger (just slide it up and off), remove the dog holding cap. Remove the dogs, but be sure you remember the way they go back in. Next is the tricky part. Take the cap upside-down, and place it back in the auger. Quickly turn it back over, making sure the ag dogs dont fall out of position (you will be hating me the first couple time, just keep at it), then, with a long pair of needle nose, place the bolt you removed back in the hole. Take your extension with socket, hold the bolt firmly, and slide the auger back on to the top of the agitator. Make sure the locks and stuff fit right between the two. Tighten the bolt (just snug, DO NOT OVERTIGHTEN, you will split the cap). If all goes well and right, you should be able to roll the auger one way and not the other. If you need any further help, or need someone to yell at when the dogs keep falling out, give me a shout, and we'll help you along. Good Luck!!!!! Jim
Posted on Oct 24, 2007
Im sorry to say, it sounds like the transmission in the washer may have gone out, the unit it self sits at the bottem of the main agitator shaft under the the tub, you may be able to have this replaced, but shop around for the right price.
Posted on Jan 27, 2008
ngfam1 At your service!
You did nothing to cause this! Things wear out! So is life!
Sounds like the coupling between the transmission and the agitator is broken!
How old is the washer?Sounds old!
If the appliance is 10 years old or more you it may not be advisable to put good money into bad!
New appliances are so much more efficient today that they can save you a lot of money in energy!!!!
Water,Electric and detergent! And put money back in your pocket!
The new appliance will pay for itself in only a few years!
Only a trained laundry tech can make the electronic diagnoses.
Below I referred you to a great service nation wide!
If none of these tasks remedy the problem then here is a good company that's found nation wide.
A&E Factory Service
A&E has schedulers available to take appointments 24/7
And they do warranty work too, for most manufactures!
You will be fine
Bless You ngafm1
PLEASE GIVE ME A GOOD RATING BEFORE YOU SIGN OF
Posted on Aug 31, 2008
please rate this solution if it meets ur needs, else choose fixya...
The agitator's movement back and forth is important for the cleaning of your laundry. If it doesn't function properly, your clothes won't be as clean as possible. If your agitator does not move, moves only in one direction or its movement is very weak, you will probably need to remove the agitator. Furthermore, in order to inspect the tub for leaks, the clutch assembly, the splines, or to remove the spin drum, you will have to remove the agitator.
The agitator is fastened to the agitator shaft and its movement is driven either by splines or a simple clutch assembly. The splines are usually plastic or rubber nubs on a cylinder that fits over the agitator shaft. If the nubs wear down, the shaft will not turn properly or it will turn weakly. If the agitator is moving in only one direction, the likely cause is the clutch assembly. The clutch has dogs that depress and pop up with each turn. If those dogs are worn, they will not engage properly and the agitator will turn only in one direction.
Various makes and models differ in how the agitator is removed. In some newer models, the agitator just lifts straight up and out. However, in most models you will have to do some combination of the following steps. First remove the fabric softener dispenser, if any. It should either lift or screw off. Next remove the cap. It may lift off, screw off or failing that, it may need to be pried off.
Beneath the cap some agitators are secured in place by a bolt. Use a socket wrench with an extension to remove that bolt. Some Maytags may have a screw near to the bottom of the agitator post that must be removed. Now try to lift the agitator straight up, possibly with a little back and forth rocking motion. Use caution when pulling, the agitator may come loose suddenly and hit you in the face or send you flying backward.
If the agitator is particularly stubborn, you can loop some rope under one side of the agitator at the bottom and then up over a broom handle. Now loop it again under the other side of the agitator and back up to the broom. Brace one end of the broom handle against the top of the washer and lift up on the other end. Double check that you have removed anything that may be securing the agitator in place. Do not use too much force or you may damage the washer cabinet, agitator or injure yourself.
Click here to order replacement parts.
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Posted on Dec 17, 2008
You need to replace the agitator dogs inside the clothes mover (agitator). take of the top then the cover, remove th bolt and take the top half off. you should see four "dogs" that need to be replaced.
Posted on Jan 26, 2009
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