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Here's the answer for everyone who searches FixYa. Call your dealer. Each voice mail is different and the instructions are developed by the installer. In a TVA system, we usually start at 1, so the Company Greeting and the Custom Service begin with the first one. They are changed from mailbox 998. In most of my installations, the night greeting is 2. It doesn't have to be.
TVA and TVS systems have master passwords that the installer has. If you lost the password to 999, then your installer can probably come out and reset them. If you have lost the master password, Panasonic can restore that, but it's not easy.
If you happen to have the password for 998 and 999, you get there by pressing #6 *99x at the login. Put in your password and IIRC admin is option 5 or 6 in 999.
Download from this link. Turn UCS in Vista off to eliminate it as a reason for installer not to run. Load the current version of Skype after you install the VOIP321 software.
Ignore any offers from resident portion of VOIP32 software to look for an update to it's driver after you load the copy of this driver from the link above. This Phillips VOIP321 installer will always load an old copy of Skype which you do not want. Version 126.96.36.199 is a good copy of Skype.