Well I hate to give out bad news but if that line is in the exact same location on every scan it means that the element (the scanning light) has failed. Sorry that I could not earn a FixYa for you. If you need to replace the scanner I have had excellent luck with Epson scanners. Here is a link to a few on Amazon.com for refrence. http://www.amazon.com/s/ref=nb_ss_gw?url=search-alias%3Daps &field-keywords=epson+scanner&x=0&y=0 Just copy the link and paste it into your web browser. there are also some very good all in one options. I have had this one for a year and it works well: http://www.amazon.com/C7280-Photosmart-All-Printer-CC567A /dp/B000UY6M2G/ref=pd_bbs_sr_4?ie=UTF8&s=office-products &qid=1210270089&sr=8-4
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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Check your flat bed and Document feeder scanning glass need to be clean, if any dot or dust in scanning glass of document feeder it will appear a line, check this points first 1- Check printouts from computer or FAX if it is clean problem in scanning section 2- Check using Copying a blank paper using only Flatbed if it prints without any line its problem from document feeder Scanning glass So solution is clean the Document feeder scanning glass using wet cloth, note careful about wet cloth switch off the machine and clean it
A black line down a scanned page indicates a dirty scan glass. Lift the top of you scanner like you would putting a page or book down to scan. On the end of the scanner that has the document feeder you should see a thin piece of glass the is separate from the larger glass pane. This is the document feeder glass. Now check it over for a very small mark of ink or dirt. You can use regular glass cleaner to wipe this glass just spray it on a piece of cloth not the scanner then wipe. You may have to wipe and then try scanning several times if the ink or marker is died on. while you are cleaning you should also clean the main glass pane, it will make the scans clearer and crisper.
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are you using the autofeeder to feed your documents?
if yes, open the top cover and clean both glasses (big and small).
and take the drum out, move the blue panel to clean up your drum.
after that should be working fine.
Not sure what you have tried but if there are no lines when printing but there when scanning there is something on the scanner. Could be something as small a single dot of dirt and it will put a line down the whole page. Try cleaning the glass.