Question about Canon CanoScan LiDE 500F Flatbed Scanner

2 Answers

Black line down middle of scan

I am trying to scan a document in color and I keep getting a solid black line down the middle of the page. Can you tell me if there is something I need to clean or do we need to get another scanner?

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  • 1 more comment 
  • Rhonda Cooley May 08, 2008


    Here's an example of the black line that is printing on my scanned documents.

    MrsCood

  • Ronald Priestley Jun 04, 2008

    I have the same line down middle of page problem with my Canon MP830 but it occurs during printing. Does this also mean my element is shot and that I need to replace the printer? Thanks, Ron

  • Anonymous May 11, 2010

    Does it scan ok in Black and white?

×

2 Answers

Well I hate to give out bad news but if that line is in the exact same location on every scan it means that the element (the scanning light) has failed. Sorry that I could not earn a FixYa for you. If you need to replace the scanner I have had excellent luck with Epson scanners. Here is a link to a few on Amazon.com for refrence.
http://www.amazon.com/s/ref=nb_ss_gw?url=search-alias%3Daps
&field-keywords=epson+scanner&x=0&y=0
Just copy the link and paste it into your web browser. there are also some very good all in one options. I have had this one for a year and it works well:
http://www.amazon.com/C7280-Photosmart-All-Printer-CC567A
/dp/B000UY6M2G/ref=pd_bbs_sr_4?ie=UTF8&s=office-products
&qid=1210270089&sr=8-4

Hope that was at least helpful.
Take Care,
-WN

Posted on May 08, 2008

No, I still get a black line. I also tried the grayscale too but I still get the line.

Posted on May 08, 2008

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A black line down a scanned page indicates a dirty scan glass. Lift the top of you scanner like you would putting a page or book down to scan. On the end of the scanner that has the document feeder you should see a thin piece of glass the is separate from the larger glass pane. This is the document feeder glass. Now check it over for a very small mark of ink or dirt. You can use regular glass cleaner to wipe this glass just spray it on a piece of cloth not the scanner then wipe. You may have to wipe and then try scanning several times if the ink or marker is died on. while you are cleaning you should also clean the main glass pane, it will make the scans clearer and crisper.

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Your question might best be answered at the website below

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Not sure what you have tried but if there are no lines when printing but there when scanning there is something on the scanner. Could be something as small a single dot of dirt and it will put a line down the whole page. Try cleaning the glass.

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