Question about Xerox DocuColor 12 Color Copier

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I got a Error code 9-343

We change the pressure roller and then after turning on the copier it gives me the error code 9-343

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Any 9 -xxx code is related to the xerographic area of the machine NOT the fuser area- you don't mention the model number so I can't be specific, but try the Drum/CRU/toner area, make sure you haven't dislodged anything (modules, plugs, sockets etc.)

Posted on Jun 01, 2008

Testimonial: "Thanks i could fix my problem."

  • ashish Mar 18, 2015

    Sir i have only one machine and face this error code.when i switch on the machine and this error show.so please help

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Code Item
C0000 Main Motor’s failure to turn
C0001 Main Motor turning at abnormal timing
C0016 Bk PC Motor’s failure to turn
C0017 Bk PC Motor’s turning at abnormal timing
C0018 Color PC Drum Motor’s failure to turn
C0019 Color PC Drum Motor’s turning at abnormal timing
C001A Color Developing Motor’s failure to turn
C00l B Color Developing Motor’s turning at abnormal timing
C0040 Suction Fan Motor’s failure to turn
C0046 Fusing Cooling Fan Motor/1 failure to turn
C0048 Fusing Cooling Fan Motor/1 or Fusing Cooling Fan Motor/2 failure to turn
C004C Ozone Ventilation Fan Motor’s failure to turn
C004D Toner Suction Fan Motor’s failure to turn
C004E Power Supply Cooling Fan Motor’s failure to turn
C004F Cooling Fan Motor 2’s failure to turn
C0060 Fusing Drive Motor's failure to turn
C0061 Fusing Drive Motor turning at abnormal timing
C0094 2nd Image Transfer Roller pres-sure/retraction failure
C0096 Image Transfer Belt pressure/retraction failure
C0098 Fusing Pressure Roller pressure/retraction failure
C0200 Cyan PC Drum Charge Corona malfunction
C0202 Magenta PC Drum Charge Corona malfunction
C0204 Yellow PC Drum Charge Corona malfunction
C0206 Black PC Drum Charge Corona malfunction
C0208 PC Drum Charge Corona malfunction
C0400 Exposure Lamp’s failure to turn ON
C0410 Exposure Lamp turning ON at abnormal timing
C0500 Heating Roller warm-up failure
C0501 Fusing Pressure Roller warm-up failure
C0510 Heating Roller abnormally low temperature
C051 1 Fusing Pressure Roller abnormally low temperature
C0520 Heating Roller abnormally high temperature
C0521 Fusing Pressure Roller abnormally high temperature
C0650 Scanner Home Sensor malfunction
C0660 Scanner overrun failure
C0900 Tray3 Elevator failure
C0910 Tray2 Elevator failure
C0950 Tray4 Elevator failure
C0960 Bypass lifting motion failure
C0990 LCT Elevator Motor malfunction(Elevator malfunction)
C0991 LCT ascent motion failure(soft limit error)
C0996 LCT Shift Motor malfunction
C0997 LCT shifting failure
C0998 LCT ejection failure
C099C LCT Shift Gate malfunction
C099D LCT communications error
C0805 Finishing option Paddle Motor malfunction
C0B20 Finishing option Stapler Unit CDdrive failure
C0B2S Finishing option Stapler Unit SlideMotor malfunction
C0830 Finishing option Aligning Bar moving mechanism malfunction
C0B39 Finishing option Front AligningMotor malfunction
C0B3A Finishing option Rear AligningMotor malfunction
C0B48 Finishing option Exit Roller pressure/retraction failure
C0B4A Finishing option Storage Roller pressure/retraction failure
C0B4C Finishing option Exit Motor malfunction
C0B50 Finishing option stapling mechanism malfunction 1
C0B55 Finishing option Staple/Folding Motor malfunction
C0B75 Finishing option Punch Cam Motor drive failure
C0B76 Finishing option Punch Unit Board malfunction
C0B77 Finishing option Punch Side Registration Motor malfunction
C0B78 Finishing option Punch Motor malfunction
C0B79 Finishing option Punch Sensor malfunction
C0B80 Finishing option Shift Motor mechanism malfunction
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C0F32 Abnormally low toner density detected Magenta ATDC Sensor
C0F33 Abnormally high toner density detected Magenta ATDC Sensor
C0F34 Abnormally low toner density detected Yellow ATDC Sensor
C0F35 Abnormally high toner density detected Yellow ATDC Sensor
C0F36 Abnormally low toner density detected Black ATDC Sensor
C0F37 Abnormally high toner density detected Black ATDC Sensor
C0F3A Cyan ATDC Sensor adjustment failure
C0F3B Magenta ATDC Sensor adjustment failure
C0F3C Yellow ATDC Sensor adjustment failure
C0F3D Black ATDC Sensor adjustment failure
C1200 Standard controller configuration failure
Cl 203 File Memory mounting error
C1204 Memory capacity discrepancy
Cl 220 Image Input Time Out
C1229 Image Output Time Out
C1240 JBIG0 Error
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C1242 JBIG2 Error
C1243 JBIG3 Error
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C1251 Compressor 1 command buffer stop failure
C1252 Compressor 2 command buffer stop failure
C1253 Compressor 3 command buffer stop failure
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C1279 PCI-SDRAM DMA operation failure
C1290 Compression/extraction timeout detection
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C12B2 Image processing ASIC failure 2
C12B3 Image processing ASIC failure 3
C12B4 Image processing ASIC failure 4
Cl 2C0 Hard disk recognition error
C12C1 Hard Disk Error 1
C12C2 Hard Disk Error 2
C12C3 Hard Disk Error 3
C12C4 Hard Disk Error 4
C12C5 Hard Disk ErrorS
C12C6 Hard Disk Error 6
C12C7 Hard Disk Error 7
C12C8 Hard Disk Error 8
C12C9 Hard Disk Error 9
C12CA Hard Disk Error A
C12CB Hard disk data transfer error
C12CC Hard disk unformat
C12CF Hard disk specifications error
C12D0 Controller hardware error
C13C8 New Transfer Cleaner Unit reset-ting failure
C13CA New Fusing Unit resetting failure
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C1302 Magenta Imaging Unit EEPROM access error
C13D3 Yellow Imaging Unit EEPROM access error
C13D4 Black Imaging Unit EEPROM access error
C13D5 Cyan LPH correction data down-load failure
C13D6 Magenta LPH correction data download failure
C13D7 Yellow LPH correction data download failure
C13D8 Black LPH correction data download failure
C1800 Controller start failure
C3310 CCD clamp/gain adjustment failure
C3331 MSC undefined malfunction occurring
C3332 Scanner Section undefined malfunction
C3333 Engine Section undefined malfunction
C3E00;C3E01;C3E02 NVRAM initialization failure
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C3FFC ROM contents error upon startup(LPH)
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C3FFE ROM contents error upon startup(PRT)
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Hello sir; The error code you post out it's means "fuser pressure roller thermistor bad let's try to reset if don't work have to replace it;
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SC 556 Pressure roller fusing lamp temperature fluctuation
The pressure roller
temperature changes by
±20°C or more in one second.
This occurs three times in one
minute or two consecutive
times.
• Loose connection of
the pressure roller
thermistor 1. Check if the fusing unit is properly set
and connected to the main frame.
• Loose connection 2. Check if the pressure roller thermistor
connector is firmly connected.
between the fusing
unit and main frame

3. Replace the fusing unit.

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1 Answer

Ricoh Aficio 2015


Pressure roller warm up error. Usually means that the fuser roller isn't at the right temperature when you turn the copier on.

Try turning the copier completely off. Wait 30 seconds. Turn it back on again and see if it goes away.

If not a technician should look at the fuser section to see what the problem is.

Jul 15, 2008 | Ricoh Aficio 2015 Copier

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