Question about Xerox CopyCentre C20 Black and White Copier

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Xerox C20 displaying "Scanner Locked" message. Won't copy.

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  • 92 Answers

  1. Press the power switch to the OFF (O) position. The power switch is located on the lower, left side of the machine.

    Xerox C20 displaying

  2. Pull the scan lock switch toward the front of the machine to unlock the Scanner.

    pro412-scan-unlock-sw1.jpg

    NOTE: The scan lock switch is located on the bottom of the Scanner Module. Make sure the scan lock is completely free. It sometimes hangs at the halfway point.

  3. Press the power switch to the ON (|) position. A 'Warming Up, Please Wait' message will be displayed on the Display Screen. Warm up time is less than 40 seconds from power ON and less than 25 seconds from the Power Saver mode.

Posted on Aug 30, 2010

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1 Answer

How do I unlock the scanner?


There is a green lever underneath the scanner (where the copies exits). Push it towards the rear of the machine.

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Xerox C 20 photocopier 'scanner blocked' error message, what can i do?


Try to check green lock under the scanner on the side where your copies went out from copier. maybe you accidentally lock the scanner while trying to get copies.

Hope it helps

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There is a light green colored tab or lever under side of the scanner. Look carefully. Slide it to another position. I remember there is "locked" text or a symbol of a padlock.
Switch power off then back on after you've done the unlock task.

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1 Answer

I have a Xerox Copycentre C20. There is an error message reading Scanner Locked. It will only print blank copies


What you want to do is look on the bottom of the scanner.
On the bottom of the scanner you will see one and only one green latch. It is about 2 inches long an a half inch wide.
Turn the machine off and puch the latch in toward the back of the machine, then pull it out toward yourself untill it snaps forward.
Once you get it released, lift your feeder and look on the left side of the glass. You will see 2 phillips screws. Remove those, then take that 1 inch glass and white plastic surround off. Gently slide the scanner to the right until you slide it under the glass. Reach down and squeeze the tabs on the side of that latch and pop it out. You can just leave it out, but I would recommend taking some good tape and covering the hole to keep moisture and dust out of the scanner.
That latch is for shipping purposes only. So it will not have any effect on the machine unless you are planning on moving it in a truck or car a long distance, And if you are, just pop it back in and latch it. But that IS your problem. You hit that latch removing the copies from the output area.

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Check if the transit lock may have engaged due to movement. These locks prevent the scanner from moving while moving the devices during shipping. They sometimes engage by themselves.

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1 Answer

XEROX C20 - Leaves a blank stripe down the side of the copy


Yeah the c20 is not sturdy at all. But that aside. Some things to do.
1, Unplug the machine, remove the back cover and on the right side you will see the main board.On the top portion of the board you will see a white ribbon cable. Unplug it and look at the silver contacts on the very end of that cable. Then reseat that cable. That may be the problem. More than likely though you have either a dirty mirror in the scanner. Which would require removing and cleaning the scanner thoroughly.
The laser may also need cleaning. The toner cartridges for that machine leave a lot to be desired also. When you get a bad copy remove the toner, shake it from side to side and see if that fixes the problem temporarily. The blades that put the proper amount of ink on the toner roll fail often.
The scanner failing would be my first thought.
Also go to Xerox.com, select support and drivers, then enter C20 in the search box. Then go to drivers and downloads and install the newest firmware for the machine. You may have a machine software issue.
I have worked on that machine since day one of its existence, I never did care for it. It is a cheap machine made by Sharp corporation for Xerox. It really isn't a Xerox product, they just stuck their sticker on it.

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u can find manual for this copier at the link below:
www.lostmydrivers.com

Jan 10, 2009 | Xerox CopyCentre C20 Black and White...

1 Answer

Xerox C 20 photocopier 'scanner blocked' eror message


There is a scanner lock located on the bottom of the scanner. Look where you take your copies out of the machine. On the under side of the scanner you will see a green latch about an inch and a half long and half inch wide.
Turn the machine off. push the scanner latch inward , then pull it back toward yourself until you hear and feel it snap into place. Then turn the machine back on. that should do it.

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1 Answer

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May i know the model and the make of the product in details so that it can help me resolving the issue is a more prompt manner

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