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Not entirely positive but it looks like you need to enable "polling" on your machine. I think it's a way to ensure they don't send out personal medical info to a wrong number by mistake. If polling is enabled, they've already determined that your machine is expecting a call from theirs.
To enable polling on your machine:
If you have a hand set try to use it as a phone. If no dialing tones are present check the phone line connection. If the fax is well connected there is a good chance that you need a part for the machine.