Hi mdcc2000,
No one seems to want to take a stab at this problem, possibly fearing a low rating from users with these problems. This is just a suggestion or two...anyway.
I presume you have the manual for your watch/module #5022. If not download it from here:
http://ftp.casio.co.jp/pub/world_manual/wat/en/qw5022.pdf
I've talked with Techs from Casio and Citizen before, who have encountered problem similar to this. Usually it was a case of no display, and needing a good "kickstart" of bright light for several minutes to start the movement (even with a new battery sometimes). From your statement, I presume you have no movement of the analog hands at all.
I don't know the age of your watch, but it may needs a change of the rechargeable battery, and recycled back to factory status. It would probably be best for Casio or an authorized service center to do this. If you or someone else is going to attempt a battery change, try grounding across the positive and negative battery terminals for about 30 seconds before the new battery is installed. Make sure you are grounded as well, so as not to induce static electricity into the watch circuitry. This should help clear the memory and remove any lockups of the processor.
We've all seen our pcs and laptops lockup and require a clean reboot...many times. So, it seems this can happen to small electronic devices using battery power also.
Contact Casio at these numbers for further help:
For Repair support in USA at 1-800-706-2534 during regular business hours (currently Monday-Friday 9:00a.m. - 5:00pm EST, Saturday / Sunday 10:00 a.m. - 8:00 p.m.)
For Technical support in USA at 1-800-435-7732 during regular business hours (currently Monday-Friday 9:00 a.m. - 8:00pm EST for all products, Saturday / Sunday 10:00 a.m. - 8:00 p.m)
For Customers in Canada at 1-800-661-2274
I hope this will help point you in a direction to solve this problem. Thanks for bearing with me on this.
Regards, Bill
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