Question about NorStar T7316E Telephone

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Two lines showing active but no one is on the line

We have three diffrent # coming in and accidently presse one of the line with only the dail tone and tranfered or cornfrenced on to the other # and now both lines show that they are in use but we are not able to access the lines from any of the phones in our office and now they also can't recieve phone calls on those lines and calls go straight to voice mail. Please help to find solution on how to disconnect this call. or get access to that line and drop the call.

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  • lynnbug May 12, 2008


  • missiontosea Jan 28, 2009

    We the same problem when one of the phone was used for learning to transfer or conference call, suddenly all the lines became in use, nothing is free to use.  You can still call the Number but the answering voice service of Bell will kick in in right away.  How do we reset the system to default or how we can free up all the lines?  Is this another scam so we can call service or programmers so we can be charged.  Old phone lines are getting obsolete and even Nortel is getting bankrupt which made the hardware and the system they are using....



1 Answer

Unplug power from the system and let it sit for a couple seconds.....then replug in....

Posted on May 08, 2008


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In guessing that since your lines have defaulted to pulse dialing that you have an older Nortel system such as an 8x24 or a 6x16 system. That being said you'll need to program touch tone dialing on each line.

Programming is done on M7310, M7324 and T7316 sets.
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Here are some suggestions Volume You may adjust the ringer, speaker, handset and headset volumes independently with the VOLUME ^ and VOLUME v buttons. Your telephone comes with predetermined settings which can be adjusted to individual taste. You will hear an error tone when the maximum or minimum volume level is reached. During volume adjustment, a ?dashed line? icon shows in the display. Adjusting the Ringer Volume Press the VOLUME ^ or v button while in on-hook mode. And/or 1 Selecting a Ringer Tone You may select the ringer tone for each line independently. You may choose to turn the ringer off or select one of the four available ringer tones for each line. 1. Press STORE. The red indicator blinks indicating unit is in Store Mode. 2. Use the number pad to select a ringer tone 0 through 4 (selecting 0 turns the ringer off). 3. Press STORE and then press the desired line button. NOTE: The line indicators continue to flash for incoming calls even with the ringer disabled. You may not select the same ringer tone for both lines. Checking the Ringer Settings Check the setting or each ringer (on, off) by pressing STORE, followed by LINE 1 or LINE 2 button when the phone is on the hook. The ringer setting of the selected line will be shown in the display. If there are any further questions or comments please post here. Please rate this solution through fix-it. Thank you.

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