Two lines showing active but no one is on the line
We have three diffrent # coming in and accidently presse one of the line with only the dail tone and tranfered or cornfrenced on to the other # and now both lines show that they are in use but we are not able to access the lines from any of the phones in our office and now they also can't recieve phone calls on those lines and calls go straight to voice mail. Please help to find solution on how to disconnect this call. or get access to that line and drop the call.
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In guessing that since your lines have defaulted to pulse dialing that you have an older Nortel system such as an 8x24 or a 6x16 system. That being said you'll need to program touch tone dialing on each line.
Programming is done on M7310, M7324 and T7316 sets. To set up ringing you need to enter programming by pressing the feature key followed by **266344.When prompted to enter the password enter 266344. the display says A. Configuration 4 top line/feature keys are now used for programming Press the show key (top right arrow) the display will say1. trunk/line data Press the show key (top right arrow) . the display will say line 001.Press the show key (top right arrow) the display trunk datapress the show key (top right arrow)Press the next key 7 times(bottom right arrow) . The display should say Dial mode: pulse. Press the Change soft key (below the display).the display should now say tone.press the heading key (top left arrow) to get back to "trunk/line data"repeat the steps for the remainder of your active lines press Rls when finished
First thing you should verify a dial tone on the fax machine. (use any analog phone)
If you have dial tone, press 9 and then a number
Second is it conected through tel. system? (did it have an internal extension) and there is no dial tone then your analog port may be fried. Call your telephone vendor. He should be able to help you.
You can purchase a manual for about 10 dollars Email your system model number to sales at aaa-avad.com for further instructions
Here are some suggestions
You may adjust the ringer, speaker, handset and headset volumes independently with
the VOLUME ^ and VOLUME v buttons. Your telephone comes with predetermined
settings which can be adjusted to individual taste. You will hear an error tone when
the maximum or minimum volume level is reached. During volume adjustment, a
?dashed line? icon shows in the display.
Adjusting the Ringer Volume
Press the VOLUME ^ or v button while in on-hook mode.
Selecting a Ringer Tone
You may select the ringer tone for each line independently. You may choose to turn
the ringer off or select one of the four available ringer tones for each line.
1. Press STORE. The red indicator blinks indicating unit is in Store Mode.
2. Use the number pad to select a ringer tone 0 through 4 (selecting 0 turns the ringer
3. Press STORE and then press the desired line button.
NOTE: The line indicators continue to flash for incoming calls even
with the ringer disabled. You may not select the same ringer tone
for both lines.
Checking the Ringer Settings
Check the setting or each ringer (on, off) by pressing STORE, followed by LINE 1 or
LINE 2 button when the phone is on the hook. The ringer setting of the selected line
will be shown in the display.
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