Question about Creative Labs ZEN V Plus MP3 Player

7 Answers

Zen stone mp3 player not switching on

My zen stone mp3 player is not working properly. it is not switching on. And it is not even detected by my computer. so what can i do. please help me in this regerd

Charged my Creative Zen V Plus 4 GB player overnight. Now it will not turn on. It is completely dead. I tried to reset it, still nothing. What else can I do or is it totally hopeless?

Posted by on

  • 11 more comments 
  • Anonymous May 09, 2008

    my zen stone mp3 player is not working properly. it is not switching on. And it is not even detected by my computer

  • jonhyyoung May 10, 2008

    I try everything on the web. reset the red button, conect to ac/wall unit, open the zen and unplug the battery, reinstall the cd on my computer ( 2 computers) and so far nothing happen

    help !!!

  • jonhyyoung May 10, 2008

    I try everything and so far nothing.

    I reset the small hole, i change to ac/wall adapter,I opened and try to reset manually and nothing help

  • ellenmg May 27, 2008

    • i have a zen V, 2 G, I tried everything Sony / Creative suggested, they know there is a charging / turn on problem. That's sevident from their website where they address that there is a problem. But all they did was keep suggesting I look at a new product from them. I hardly used the device. Then it stopped charging.

  • Anonymous Jun 14, 2008

    Same here, except I have a creative zen stone 1GB....I have been using it for the past 10 months, but not with the best care possible--I have dropped it more than a few times but it had never affected the performance. Then today I tried to turn it on, and it wouldn't....... Please help!

  • kohi95 Jun 27, 2008

    Zen stone player will not turn on. I formatted it, charged it, but nothing. Basically it is just a waste of money.

  • Anonymous Jul 04, 2008

    my creative zen stone cant wark unless i connected with my pc and run the recovery tool to install the frimware but although that the there is an error since the softaware cant be transfered to the player ( the player is not pluged) to the computer

  • Anonymous Aug 02, 2008

    green light comes on and then goes right back off

  • Anonymous Sep 03, 2008

    My mp3 will not turn on after i eject it from the computer. It is detected and is fully charged but still will not come on

  • pruittkathle Sep 03, 2008

    My mp3 player will not come on after it is fully charged

  • Anonymous Oct 09, 2008

    I ahve the same problem and i don't know what to do

    What shall i do??????

  • stinson2232 Oct 10, 2008

    my MP3 player is not even seen by my computer, what do I do

  • Anonymous Nov 21, 2008

    same thing happened to me. and my friend in the states who went and bought one just because I liked mine so much - his died a week after mine. also for no apparent reason. what a ridiculous product. these people should be sued.



7 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Mine was also completely dead, with the reset doing nothing! I held the vol+ and the Play button at the same time and it was good to go. Holding just the play button or the vol+ button didnt acheive anything. But as I held both together, It came back to life instantly and I havent had any problems with it (for a week so far).

Posted on Feb 12, 2009

  • Melanie
    Melanie Oct 27, 2013

    Nice! that worked for me! volume+play button :)


  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Master
  • 8,596 Answers

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

Posted on May 30, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I had given up on my Zen ever working again. I had tried the reset button numerous times to no avail and all I had was flashing blue lights on the lower right, nothing seemed to be working. After reading this suggestion I tried holding in the "volume+" button while the player was hooked up to AC current and charging and at the same time pushing down the start button - suddenly I was back in business, the Zen screen lit up and said it was rebuilding library. I had all but given up! Thanks for help, I will NEVER again fast forward.

Posted on Jun 14, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I just bought a Zen stone 2 gb. I plug it into my computer and it transfers files but i cant turn on the device itself?? Iv tried everything

Posted on May 06, 2010

Go to my computer and right click your mp3 then got fomat. once you format it you right click your mp3 again and go to open and begin re down loading all your music

Posted on Jun 20, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

To make your zen work connect the USB and plug it in your computer wait for about 5 minutes then take it out hold the power button for about 10 seconds and it should work.

Posted on Oct 09, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I've had a similar problem for a couple of days, which started when I'd added some more music to the Zen Stone using Creative Media Lite (the free software with the Stone). For me what finally cured the problem was to use the Windows "Safely Remove Hardware" icon rather than the "Disconnect Player" option on Creative Media Lite

Posted on Jun 25, 2008

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

My creative zen stone plus cant switch on,except use a usb cable to connect it... and the word on the screen not clear anymore....why its happen??and how to solve it??

Hi, from the way you said your problem, might not be easy for me to just give you a direct answer to the problem. Because i don't know what happened to it before it started acting the way it those.

So what you can do for me is to write out another comment and really describe exactly what happened to it that made it the way it is now.

But before you do that let me give you some Tips to troubleshoot it first and see if it will solve the problem.

How to Troubleshoot With a Zen Stone MP3 Player

Creative Zen Stone MP3 players work without problems under most conditions, but may occasionally malfunction during normal operation. Malfunctions are often caused by errors in the player software but are occasionally caused by other issues. If your Creative Zen Stone MP3 player is not playing back music or responding to button presses, troubleshoot your device. Most problems are common and do not require service.


Plug the small end of the USB cable into the USB jack on the Zen Stone MP3 player. If the rechargeable battery is drained, the MP3 player will not work. Wait until the indicator light stops blinking before removing it from your computer.

Connect the MP3 player to your computer and open the Creative Media Lite software on your computer. Check for updates to the player's firmware by pressing the "Check for Updates" button in the software. Follow the onscreen instructions to update the firmware if one is available. Firmware updates correct problems with the software and may resolve the problem with your device.

Reset the Zen Stone MP3 player to clear any errors that may have developed in the device's software. To reset the device, stick the end of a straightened paper clip into the hole marked "Reset." The device will restart.

Reformat the player as a last resort for fixing your Zen Stone MP3 player. To reformat the player, connect it to your computer and open "My Computer." Your player is located in the "Devices with Removable Storage" section. Right click on your MP3 player, select "Format," and confirm the selection.

Tips & Warnings

If you are still unable to operate your Creative Zen Stone MP3 player, visit the Creative support website.

Reformatting your Zen Stone MP3 player will delete all of the information on your device. Only reformat your player as a last resort.

Thanks for using fixya..

Jan 12, 2011 | Creative Labs Audio Players & Recorders

1 Answer

I have a system 32 virus infected on my Zen stone, which has now infected my computer, which I have removed with my antivirus, how can I remove the virus from my Zen stone? Thanks


The best option is to format the device. If you don't want to do it, you can connect your mp3 to the computer with your antivirus activated. It will detect the virus, and clean it for your.


Dec 06, 2010 | Creative Labs Zen Stone Plus MP3 Player

2 Answers

My creative zen player used to connect to pc now it dosent

my pc stopped detecting my zen. i tried and tried on all different pcs and nothing would pick it up. couldnt even get the battery sign on the zen. thought it was knacked. then one day i plugged it in again, got distracted and walked away. when i came back about two hours later, it was detected and charging. thought maybe that it was so flat that it had to charge a wee bit before it could display anything or the pc could find it. i dont know, dont know much about these things. just a thought

Apr 24, 2009 | Creative Labs ZEN V Plus MP3 Player

1 Answer

1GB Zen Stone not detected by computer :(

try formatting it somehow i found that there is a format option when u connect it to the computer and it appears as a hardrive and just format it. it might work

Apr 11, 2009 | Creative Technology ZEN Stone MP3 Player

1 Answer

I have creative zen stone plus 2 gb mp3 player

which Operating system are you using...>/??
have you installed the software provided by your mp3 player..??

Jan 28, 2009 | Creative Labs Zen Stone Plus MP3 Player

3 Answers

Creative Zen Stone mp3 w/ Built in Speaker

u go to the device manager on ur pc and uninstall the question mark its yellow look up how to go to the device manager and ur welcome i signed in n made an acc to help u cuz i just fixed mine like 1 min ago =)

Jun 15, 2008 | Creative Labs ZEN Stone MP3 Player

1 Answer

Mp3 player fell in water

my zen stone player fell into water. it was off at that time, but i didnt switch it on. i try to dry using a drier & after 2 days, when i felt it was completely dry, i switched it on.. but the buttons are acting crazy & its not recharging. wat should i do ? please help me.

Apr 16, 2008 | Creative Labs Zen Stone Plus MP3 Player

1 Answer

ZEN Stone 1gb

Mine did this as well. Then I just plugged it back into the PC, and waited a couple minutes. Unplugged it and it worked again. It was like it was not done saving or moving the data onto the Zen stone. Try this!!

Mar 02, 2008 | Creative Labs ZEN Stone MP3 Player

1 Answer

Mp3 not detected, does show in Device Manager

sorry, the chat got disconnected and I can't get it back.

If it worked initially but doesn't now, signs point to a failure in the unit. Try plugging it into a friends computer. This other computer doesn't need to have the software installed to recognize the Zen Stone as a drive.

If nothing happens there either, your unit has a fault.

If it is recognized on this other computer, then you should reinstall the Zen software and see if it is detected again.

Feb 28, 2008 | Creative Labs Zen Stone Plus MP3 Player

Not finding what you are looking for?
Creative Labs ZEN V Plus MP3 Player Logo

2,024 people viewed this question

Ask a Question

Usually answered in minutes!

Top Creative Labs Audio Players & Recorders Experts

Carlos L. Burgos
Carlos L. Burgos

Level 2 Expert

620 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers


Level 3 Expert

77169 Answers

Are you a Creative Labs Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides