Question about Computers & Internet
Hi Yogiwiz, I really hope you can help me or refer me to someone else. The thing is I have Western Digital 120GB protable hardrive which I have been using to store stuff from pc which has no more space. Yesterday I copied some files from my work pc to my harddrive and took it home. WHen I plugged it into my home pc it recognized the drive but took a long time to open any folders and then when I looked in the folders only some of the files which should have been there were. I checked the available drive space to see if they had been deleted but no change. I safely ejected the drive and unplugged-replugged it back in. This time the USB hardware install icon popped up in the bottom right menu said my device had been installed and is ready to use but no drive? It showed USB Mass Storage Device in the pop-up safely remove menu but no drive letter or drive name. On My Computer or Explorer I also couldn't find it, just my normal internal hard drives. I tried Updating the driver in Device Manager - since the drive appears as Mass Storage Device under Universal Serial Bus Controllers and as USB Device under Disk drives - but it just said that it couldn't find a better driver than the one already installed and so did nothing even though I tried updating it under both menus already mentioned. Finally I when to My Computer and clicked Manage but it didn't even appear there so I couldn't change the drive letter if that was the problem.
I'm lost and could really use some help, I have fair bit of stuff stored on the drive (it had only 7% free space left - so maybe it is fragmentation problem but if my Windows won;t recognise the drive I can't make space and defrag it) and would really prefer not to lose it. But in a worst case scenario I'd be willing to format the drive and start from scratch but I don't know how to acccess the drive to do even that. (:<)
Hoping for some help
Unfortunately that didn't work either, still same problem. I've tried it in both my Home and work pc (both of which run on Win XP) and in different usb ports, both front panel and rear ports, no luck.
Posted on May 10, 2008
So you don't really need to update the driver of it since its a portable drive.
Did you try plugging the drive to a different usb port on your pc and if it's still not detected try connecting that driver to another pc to check if it will be detected.
Posted on May 09, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
May 04, 2010 | Acer Computers & Internet
Feb 17, 2010 | Computers & Internet
Jan 31, 2010 | HP DeskJet 840c InkJet Printer
Jan 18, 2010 | Western Digital My Book Essential Edition...
Aug 02, 2009 | Fuji Finepix Z20fd Digital Camera
Jan 24, 2009 | Computers & Internet
May 09, 2008 | Computers & Internet
Jan 18, 2008 | Computers & Internet
667 people viewed this question
Usually answered in minutes!