Question about ASUS A6Ne Notebook

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Keyboard stopped working. device manager has a yellow ?. Windows says it can't help me and Asus is a joke. Microsoft also says, Huh? This is an A6ne about 5 yrs. old and has never given my wife problems. I tried to download a ATPK package but it would not load. Any help would be appreciated. thank you

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  • thegrovesden Aug 31, 2010

    The first expert said there are no keyboard drivers for my laptop. I don't agree after researching on internet exhaustively. I tried system restore 4 times with no help. I am assuming he means replace the keyboard but he was not clear about that. If I can replace the keyboard and fix the problem I will.

  • thegrovesden Aug 31, 2010

    The first expert said there are no keyboard drivers for my laptop. I don't agree after researching on internet exhaustively. I tried system restore 4 times with no help. I am assuming he means replace the keyboard but he was not clear about that. If I can replace the keyboard and fix the problem I will.

  • thegrovesden Aug 31, 2010

    OK, I'll try that. The only thing I don't understand is, it also wouldn't recognize external plug and play USB keyboards. I tried two. That's why I figured I needed a driver. Why wouldn't the USB keyboards work?

    Thank You,

    Mike

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The Device Manager has a yellow mark because it can't recognize the part. Since it's a keyboard it should have been automatically recognized (the ATKACPI is just to assign extra functions to the hotkeys, the keyboard would work just fine without it) - it's not because the chip of the keyboard has died - hardware fault.
The keyboard must be replaced.

Posted on Aug 31, 2010

  • Azrael SRL Aug 31, 2010

    That would happen only if the keyboard generic driver is corrupted or stuck by the faulty keyboard. To check if it's really a hard problem you should try to boot in the BIOS - if you can't (the keys don't respond) then you will know for sure. If the BIOS works just fine then the fastest way out of this is to perform a Repair install.

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  • Master
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Hi. There are no keyboard drivers for this laptop. Keyboard's for laptop is being detected by windows Operating system the moment you installed windows. It's either windows failed to detect the keyboard because it is already defective or you have a windows problem. Try to restore the computer first to the time you remember your computer is working fine. Use the system restore tool under system tools. If same thing will happen after restoring the computer then this is a keyboard issue already.

All the best!

Posted on Aug 30, 2010

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