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Hi,<br /> <br /> <span id="ctl00_ctl00_MainColumn_CenterColumn_ThreadSolutions1_Repeater1_ctl00_lblSolution">you can go to the Asus website <a rel='nofollow' href="http://support.asus.com/download/download.aspx?SLanguage=en-us" target="_blank" rel="nofollow">http://support.asus.com/download/download.aspx?SLanguage=en-us </a><br /><br />Select Motherboards <br />Choose Socket 478 <br />them select your motherboard you will then be able to download the drivers for your operating system </span><br /> <br /> <br /> <br /> <span>Please post your feedback and Vote if the problem resolved as per your satisfaction.</span>

Posted on Aug 30, 2010

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Can't find simpletech on my computer - it was there, but it could not let me open it and would not shut off with the eject button to remove. Now my computer doesn't recognize it at all


You can try going in the add / remove and uninstalling the program, then go into devices and remove from there as well. Also go to the folder it is still listed in and find the uninstall there. Delete all those to your recycle bin. Reboot twice! Then on the 2nd reboot, plug the external in and make sure it has power and is turned on. See if it reappears again.

On another site, this next bit is what someone else tried (the last one), see if that works for you.
Storage forum Simpledrive 1TB External HDD Problem

Mar 25, 2014 | SimpleTech SimpleDrive Pininfarina 320GB...

5 Answers

Have the SimpleTech SimpleDrive External 400GB hard drive. When I click on StorageSync I get the message "Program is already running. Can't create process". Don't know what to do? Any help?


Go to task Manager > processes tab and find the StorageSync program and end process. Unplug the drive, shut down the PC, replug and start up the Pc and try again.

Oct 29, 2008 | Computers & Internet

1 Answer

I have a Simple Tech external HD that has been working fine but now my PC won't recognize it and freezes up when I have it plugged in. I get the blump sound when I plug it into the USB port but t


If you have a SimpleTech SimpleDrive connected to your computer and you're experiencing problems with the external hard drive, there may be several reasons why it's malfunctioning. Troubleshooting your computer can help rule out common problems and the possibility that the hard drive may be defective. If you recently purchased the device and suspect there is something wrong with it, return the defective drive to SimpleTech or the reseller for a replacement.

Incompatible USB Port Problems W 7 First, please disconnect all USB devices and then perform the following steps:


Click "Start" button, type "devmgmt.msc" (without quotation marks) in the "Search" bar and press "Enter". Click "Continue" if necessary.


In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the Host Controller, click "Uninstall" and click "OK".


Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".



Then, restart your computer and Windows 7 will reinstall all USB controllers automatically. for XP or earlier click start right click on computer select properties device manager scroll down universal serial bus controllers you could see a yellow question / exclamation mark? ! or a red X you will need to update/reinstall drivers right click to reinstall drivers if you can see your usb drive but its not working ports (com&lpt) right click update driver if this fails to fix the problem Check the USB leads that attach to the motherboard usually red white green black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems to a computer and its parts b> SimpleTech SimpleDrive plug and play options makes it easy for you to connect the device to your computer. But you may encounter problems if your computer's USB (Universal Serial Bus) ports are not compatible with the external hard drive. Make sure your ports are powerful enough to operate the drive. USB 2.0 ports are recommended, but if you're using an older computer with 1.0 ports, the hard drive will function much slower or you may receive an error message that the device is not compatible with your system. b> Missing External Drive Letter b> If you're unable to find the SimpleTech external hard drive's letter on your desktop after you have installed the drivers for the device, it's possible that the external drive may be assigned to another drive. Sometimes, the hard drive is assigned to a network drive and you may need to manually change the drive's letter in Disk Management. Enable Drive Letter View b> Click the "Start" button and choose "Control Panel" from the start menu. Click "Folder Options" and navigate to the "View" tab. Scroll down and place a mark next to "Show drive letters," then click "OK." b> Configuring Drive Manager b> Click the "Start" button to launch the start menu. Right-click "Computer" and choose "Manage" from the menu. Click "Storage" in the menu on the right side to extend the section. Click "Disk Management" under the "Storage" header. This will show you a list of drives and removable storage on your computer. It will also report the status of the drives, such as "Healthy." If the removable storage does not have a drive letter or has a drive letter in conflict with another drive, you can assign it a new letter. Right-click the icon of your removable storage drive and click "Change Drive Letter and Paths." Click the "Change" button, then choose a drive letter from the drop-down menu. Select a letter that is near to the end of the alphabet to prevent drive overlap issues. Click "OK" to allow the changes to take place. You should now see the removable storage listed with your other drives on the "My Computer" screen. SimpleTech SimpleDrive Incorrectly Formatted b> SimpleTech SimpleDrive is normally pre-formatted for Windows NTFS (New Technology File System), but Mac users may need to copy the backup software and reformat the external hard drive for FAT32 or Mac OS to be able to use the external drive. If the external hard drive is not formatted correctly for your system, it may not function or work properly. b> External Hard Drive Inaccessible b> If you receive an error message that says "Drive Inaccessible," the SimpleTech SimpleDrive may not be able to read the service area of the platter. If the external hard drive emits a loud or abnormal sound, this could mean the device is failing. Test the drive on another computer to see if it is working properly. Otherwise, the external hard drive's surface area may be damaged or corrupted. b> Replacing a Defective Hard Drive b> You can return a defective hard drive that is under warranty to SimpleTech. The manufacturer will exchange the device if the seal is not broken. But if you break or tear the seal on the case, any warranty claims will not be accepted and the device will be returned back to you. SimpleTech will only accept the device if you contracted a commercial data recovery company to retrieve critical data from the external hard drive and the seal needed to be broken. Before returning the defective drive, you will need to secure a RMA (Return Merchandise Authorization) approval number from SimpleTech and furnish any invoices or documentation regarding the data recovery company's services. Hope this helps.

Jan 22, 2013 | SimpleTech SimpleDrive Pininfarina 320GB...

1 Answer

Ihave Simpledrive 500GB external hard drive but now all of a sudden my PC does not recognize it when I go to my computer and look for it


If you have a SimpleTech SimpleDrive connected to your computer and you're experiencing problems with the external hard drive, there may be several reasons why it's malfunctioning. Troubleshooting your computer can help rule out common problems and the possibility that the hard drive may be defective. If you recently purchased the device and suspect there is something wrong with it, return the defective drive to SimpleTech or the reseller for a replacement.

Incompatible USB Port Problems W 7 First, please disconnect all USB devices and then perform the following steps:


Click "Start" button, type "devmgmt.msc" (without quotation marks) in the "Search" bar and press "Enter". Click "Continue" if necessary.


In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the Host Controller, click "Uninstall" and click "OK".


Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".



Then, restart your computer and Windows 7 will reinstall all USB controllers automatically. for XP or earlier click start right click on computer select properties device manager scroll down universal serial bus controllers you could see a yellow question / exclamation mark? ! or a red X you will need to update/reinstall drivers right click to reinstall drivers if you can see your usb drive but its not working ports (com&lpt) right click update driver if this fails to fix the problem Check the USB leads that attach to the motherboard usually red white green black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems to a computer and its parts b> SimpleTech SimpleDrive plug and play options makes it easy for you to connect the device to your computer. But you may encounter problems if your computer's USB (Universal Serial Bus) ports are not compatible with the external hard drive. Make sure your ports are powerful enough to operate the drive. USB 2.0 ports are recommended, but if you're using an older computer with 1.0 ports, the hard drive will function much slower or you may receive an error message that the device is not compatible with your system. b> Missing External Drive Letter b> If you're unable to find the SimpleTech external hard drive's letter on your desktop after you have installed the drivers for the device, it's possible that the external drive may be assigned to another drive. Sometimes, the hard drive is assigned to a network drive and you may need to manually change the drive's letter in Disk Management. Enable Drive Letter View b> Click the "Start" button and choose "Control Panel" from the start menu. Click "Folder Options" and navigate to the "View" tab. Scroll down and place a mark next to "Show drive letters," then click "OK." b> Configuring Drive Manager b> Click the "Start" button to launch the start menu. Right-click "Computer" and choose "Manage" from the menu. Click "Storage" in the menu on the right side to extend the section. Click "Disk Management" under the "Storage" header. This will show you a list of drives and removable storage on your computer. It will also report the status of the drives, such as "Healthy." If the removable storage does not have a drive letter or has a drive letter in conflict with another drive, you can assign it a new letter. Right-click the icon of your removable storage drive and click "Change Drive Letter and Paths." Click the "Change" button, then choose a drive letter from the drop-down menu. Select a letter that is near to the end of the alphabet to prevent drive overlap issues. Click "OK" to allow the changes to take place. You should now see the removable storage listed with your other drives on the "My Computer" screen. SimpleTech SimpleDrive Incorrectly Formatted b> SimpleTech SimpleDrive is normally pre-formatted for Windows NTFS (New Technology File System), but Mac users may need to copy the backup software and reformat the external hard drive for FAT32 or Mac OS to be able to use the external drive. If the external hard drive is not formatted correctly for your system, it may not function or work properly. b> External Hard Drive Inaccessible b> If you receive an error message that says "Drive Inaccessible," the SimpleTech SimpleDrive may not be able to read the service area of the platter. If the external hard drive emits a loud or abnormal sound, this could mean the device is failing. Test the drive on another computer to see if it is working properly. Otherwise, the external hard drive's surface area may be damaged or corrupted. b> Replacing a Defective Hard Drive b> You can return a defective hard drive that is under warranty to SimpleTech. The manufacturer will exchange the device if the seal is not broken. But if you break or tear the seal on the case, any warranty claims will not be accepted and the device will be returned back to you. SimpleTech will only accept the device if you contracted a commercial data recovery company to retrieve critical data from the external hard drive and the seal needed to be broken. Before returning the defective drive, you will need to secure a RMA (Return Merchandise Authorization) approval number from SimpleTech and furnish any invoices or documentation regarding the data recovery company's services. Hope this helps.

Jan 07, 2013 | Compaq Presario 5000 PC Desktop

1 Answer

Where can i get a copy of owners manual for Simpletech 500GB


You can download the Owners manual from the following link.( http://www.retrevo.com/support/Simpletech-FS-U25%2F500E-Storage-manual/id/22018ci353/t/2/ ).Hope you are satisfied with my solution.Your valuable feedback would be appreciated.Thanks for choosing Fixya.

TinuAlbinAlex

Jun 14, 2011 | SimpleTech SimpleDrive Pininfarina 500GB...

1 Answer

My SimpleDrive 500GB external hard drive is now only recognized as "USB Mass Storage Device" that I cannot access. I have uninstalled the driver and scanned for the hardware and it reinstalls it as USB...


You can try:
  1. another USB cable
  2. try it on another computer
That will rule out the USB and any software/driver issues on your computer. If it doesnt work after that, there could be a problem with the drive itself

Jul 11, 2009 | SimpleTech 500GB SIMPLEDRIVE EXT HD-USB...

1 Answer

Simpletech 250GB STORAGE S


try plugging your HD into another desktop/laptop to see if your HD is functioning well on a different computer. Could be the USB cable problem. 

Feb 01, 2009 | SimpleTech SimpleDrive 160 GB External USB...

1 Answer

SimpleDrive external USB Disk Drive


You may not see any icon on desktop but should see "found new hardware" at the bottom right by the time. Right click My Computer and click Manage. Under Storage click Disk Management. You should find your drive here. If its a new drive, no letter may be assigned or it may not be partitioned or formatted yet. Right click on the drive to format it and to assign a drive letter. If its already formatted and works on other computers, let me know because it could be a USB error or faulty cable.

Nov 07, 2007 | SimpleTech SimpleDrive...

1 Answer

Simple drive external backup


You need to use the Storage Sync program provided with the drive. You can get the latest version at the Simple Tech website

Sep 20, 2007 | SimpleTech SimpleDrive Portable USB 2.0...

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