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Installing My New Motorola dsl modem

Ive just got my new dsl modem i know im installing all the filters and wires back and i do got the installation disk i follow good untill i get to the part where it explains about all the light that are suppose to come, now i get my power light to come on and my ethernet light to come on and they say if its flickering its sending out and receiveing signal and when it stays solid its connected the problem is that my DSL light wont come on even after my ethernet light comes own and thats the problem is why after my ehternet light stays solid why wont my dsl light come on

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  • animeaddicte May 08, 2008

    oops im sorry its a motorola 2210-02 dsl modem

    my isp is bellsouth/att

    i dont think so

    yeah for dial up

    im pretty sure my cables and phone ports r good

  • animeaddicte May 12, 2008

    Thank you so much for bearing with me now do i have to be on the internet to do this by this i mean do i have to take my phone jack out of my computer(disconnect from internet) or should it work while it is in my computer(while connected) because this is what im getting: DSL Connection is Down Check the following

  • Phone line is securely connected to your Device.
  • DSL Sync light on front of your device is green and not blinking
  • Filters have been installed on all phone jacks that have telephone devices connected to them

  • Now i know all the above is correct bsides what i asked you above do u have any other suggestions

    P.S. i called att and they said that i hooked everything up right that its just my modem isnt receiveing a signal nd they have supposed to have sent somebody out to check my lines and those bitches still havent sent nobody....sorry for the long message and thnk you

  • animeaddicte May 12, 2008

    THANK YOU! SO MUCH! You are a lot more reliable than att ive had to call them 2 times to get somebody out here and still i havent seen nobody guess i have to call them again *sigh* im definetly gonna give u the HIGHEST RATING! and THANK YOU AGAIN!

  • johnteig Jan 09, 2009

    I was having the same problem. However, when I type in the address line of my browser, I get a message saying that it can't find this address.

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    -- what is the model and brand of your modem?
    -- who is your internet service provider?
    -- is your account activated?
    -- do you have a username and password from your ISP?
    -- have you tried changing cables? what about the phone port?

    Posted on May 08, 2008

    • 1 more comment 
    • serra baby
      serra baby May 09, 2008


      don't worry, we will figure it out.. i'm pretty sure that you surely did the right thing. its probably the modem itself that is not cooperating here. if you dont see any dsl light on the modem that is because the modem is not yet setup.

      nwy, since you already try setting it up using the installation cd, let's try to do check it manually instead

      check your cable connection:

      step 1: Power supply connected
      Step 2: Phone cable to the DSL port of the modem to the DSL outlet
      Step 3: Ethernet cable from the ethernet port of the modem to your pc

      device configuration:

      Step 1:open browser and type
      Step 2: create your own password
      Step 3: username admin and the password you created
      Step 4: type your ISP user ID and password
      Step 5: it should give your the confirmation that you are now connected

    • serra baby
      serra baby May 09, 2008

      by the way before you try this reset the modem first

    • serra baby
      serra baby May 12, 2008

      Your very welcome!

      actually, you dont need to disable the connection. You can access your modem set up page even if you do not have internet access because it is only the modem itself you are connecting to configure the modem settings. This is one way of activating your account with them.

      If you already tried this and it is still not working possible that there is really something wrong with your dsl line or with the actual modem and you really need to get att tech to check your line or your modem



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