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I have a simple Epson printer that does not work. I have Compaq hard drive with Windows XP Home Edition. It printed fine until I updated my security program and needed assistance. I was directed to an oveseas help desk who then took control of my system to complete the updates. Since that time, nothing prints. Connections are solid. Printer comes on but no print jobs come out. Is it possible that somehow the printer "dropped off" of the operating system? I only know enough to get myself in trouble where computers are concerned. Any assistance is deeply appreciated. Susan

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  • sbcosta Sep 02, 2010

    I need more specific help. I do not know what it means or how to do: "reinstall the printer driver first". How do I do that?

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Hi! The updates perform are for the pc? I believe that the Epson printer have crashed. I strongly suggest that you reinstall the printer driver first and see how it goes. HOpe this helps and thank you for using FixYa!

Posted on Sep 01, 2010

  • dj_relly999
    dj_relly999 Sep 02, 2010

    You will need to insert the printer's cd driver on the cd rom and this will automatically run. A new window will pop up and you will just have to follow it carefully for the installation process.

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I cannot install ethernet driver of hp compaq d530. Where can i find it?


Hello: I hope the following information is helpful.
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IMPORTANT: Check to be sure that your current Operating System, and model of the network device you are trying to install, are BOTH listed below BEFORE you download!
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Windows xp home will freeze on the compaq logo when hd 640gb


leave the drive disconnected until you have booted up.

You could change the BIOS to tell it not to look for external boot devices to overcome this also.

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