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My emachine EL1333G, with windows 7 home premium, had a cd explode in the cd drive. The incident caused extreme error, as one could imagine, but the cd drive still works. The machine wouldn't load the administrator or respond to half of given commands. I took the opportunity to back up documents to cd-r's and tried a system restore. In the midst of restore, I realized one of my discs were missing and had to order a set online. Now when doing the restore, it only requires one disc and doesn't seem to follow through completely. It is loading windows XP instead of 7 and only loads 8/36 settings. This is very frustrating since the machine is only 6 months old and under warranty and even have an extended warranty, but the receipt has been misplaced...

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If your machine is under warranty, you should not require the receipt to order service. They can determine it is still covered by the serial. Sounds like you have made the right decision in ordering service. Good luck.

Posted on Aug 30, 2010

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You should be able to use xp too download win 7 from e machines as long as you have a mdl and serial # of the machine.
The cd exploding is usually beacause of a stress crack in the cd,

Posted on Aug 30, 2010

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