Question about Westinghouse LTV-32w1 32 in. HD-Ready LCD Television

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Receipt I bouth a TV at the end of 5/07 & I can't find the receipt. Is Best Buy able to find out that transaction?

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  • Joseph Wolfson May 08, 2008

    My ex-wife purchased a Kodak M763 camera for our son. Serial number KHLCG80517464 within the last few months in Tallahassee Florida. Her name is Gabriela Wolfson. Since the camera has stopped working I need a receipt to send it in for warrenty work. She told me that you are able to look up her purchase with her last name or the serial number of the Camera.

    Can you e-mail a copy to me at Jewelstoyou@comcast.net. She is not sure how she paid... I do know that she has a BB points card.

    Thank- you for your help in this matter

    Joseph Wolfson
    Jewelstoyou@comcast.net

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They should be. If they are not, you might also try calling your financial institution to get a statement of funds transferred.

Posted on May 08, 2008

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You may find a authorized repair shop is willing to work with you on this--in our shop since we get paid to just look at a set in warranty we "create" an invoice that indicates the customer has proof of purchase--the MFR will accept the word of the repair shop.

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Greetings kevin r,

In order to obtain a copy of a receipt, I would suggest calling 1-888-BestBuy and speaking to receipts department or Consumer Relations.

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Hi smmwheels,

I suggest you contact 1-888-Best Buy for assistance. If you have enough information about your purchase, we may be able to locate the transaction without your receipt copy. We should then be able to verify what options are available to you.

For more information on obtaining a receipt copy, visit http://www.bestbuy.com/site/olspage.jsp?type=page&contentId=1043363602245&id=cat12098.

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Hey jimmyusmc,

As long as the TV was purchased using a check or credit card, this shouldn't be a problem. Best Buy™ stores are generally able to locate check/credit card purchases using the telephone number and name associated with the account, but please keep in mind that they would only be able to do so for repair purposes. Best Buy™ associates are not able to provide detailed receipt information (or even receipt copies) to anyone other than the original purchaser, as per our privacy policy outlined on www.Bestbuy.com.

With cash and debit card purchases however, we are unable to guarantee that we are able to locate your receipt. Whenever a purchase is made using either of these types of tender, stores may not collect any kind of traceable personal information at the time of sale.

If necessary, remember that you may always contact us directly at 888-BEST-BUY (888-237-8289) or via our e-mail submission form for further assistance:

http://www.bestbuy.com/site/olspage.jsp?id=cat12104&type=page

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The return period for most products sold through your local Best Buy™ store is 30 days, but please keep in mind that there are some exceptions. Monitors, projectors, camcorders, digital cameras, radar detectors, video games purchased as used, desktop computers and notebook computers must be brought back to your local store within 14 days of purchase in order to be returned or exchanged.

Additionally, some products are subject to a 15% restocking fee if returned opened and non-defective. Those products are notebook computers, camcorders, digital cameras, projectors, radar detectors, GPS navigation devices, and all mobile (in-vehicle) video systems. For special order products however, the restocking fee is 25%.

Remember that the restocking fee is only charged when the product is returned opened and non-defective - we are unable to waive this fee if you are simply dissatisfied with your purchase.

If you are still unsure and would like further clarification of these policies, I would strongly suggest checking out our return policy FAQ by following the link I've provided below.

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Hey dee172003,

According to information provided by the manufacturer, you may wish to see if unplugging the TV for 1-2 minutes then reconnecting it resolves the issue. If this TV does not turn on after doing so, you may be looking at a potential electrical failure or defective lamp. If the TV does power on however, you may wish to make sure that the TV is not only on the correct input station, but that you also have any on-screen captions disabled as these can sometimes block images from properly displaying.

Remember that if you have not had any luck with Insignia's troubleshooting support or online FAQ's, you may always contact Best Buy™ for further assistance. We currently offer in-home service for all TV's 25" and larger, but for all TV's 24" and smaller you must bring the TV into your local Best Buy™ store for repairs.

You can reach us at 1-888-Best-Buy (888-237-8289), and please make sure that you have a copy of your receipt handy when you call if the TV is still covered under the manufacturer's warranty or a Best Buy Performance Service Plan. In the event that we don't have a Best Buy™ technician in your area, we'd be happy to find a manufacturer-authorized technician to perform the repairs on your behalf.

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