Question about Arris SURFboard® SB5101 Cable Modem
This light pattern indacates that the modem can not
establish a connection to your internet service provider (ISP). This is
typically do to a signal related issue. To trouble shoot the problem you
will need to connect the modem directly to the main cable line where it
first enters into the home. You will know when the modem establishes a
connection by the top 4 lights becoming solid green. If at any point all
green lights start to blink in sequence than you will need to contact
your internet service provider to "unwall the modem". Remember most
internet service providers require you to register new modems on there
network. So if you have not all ready completed that process you will
most likely not have access. If you can not get a connection from the
main line than there is a issue with either the modem or the signal
coming into the home and you will need to contact your internet service
I hope that information above has helped is some way.
If possible please rate this solution.
Posted on Sep 01, 2010
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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