Question about Arris SURFboard® SB5101 Cable Modem

1 Answer

My motorola SB5101 cable modem is connected properly. The power light is green but the receive light is keep on blinking other lights was turn off (send, etc.). Does my modem has a problem?

Posted by on

Ad

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Novelist:

    An expert who has written 50 answers of more than 400 characters.

    Governor:

    An expert whose answer got voted for 20 times.

  • Expert
  • 142 Answers

This light pattern indacates that the modem can not establish a connection to your internet service provider (ISP). This is typically do to a signal related issue. To trouble shoot the problem you will need to connect the modem directly to the main cable line where it first enters into the home. You will know when the modem establishes a connection by the top 4 lights becoming solid green. If at any point all 4 top green lights start to blink in sequence than you will need to contact your internet service provider to "unwall the modem". Remember most internet service providers require you to register new modems on there network. So if you have not all ready completed that process you will most likely not have access. If you can not get a connection from the main line than there is a issue with either the modem or the signal coming into the home and you will need to contact your internet service provider.

I hope that information above has helped is some way.
If possible please rate this solution.

Posted on Sep 01, 2010

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Pushed the stand by button but that didnt help me grt the online to work


Make sure that all of you connections on your modem are plugged in (you should see 4 green lights and one blinking yellow/amber light). If you only have one amber light, press the standby button again. If the modem still is not working, check to make sure that the coaxial cable from the wall is tightly (hand tight) screwed into both the wall and the back of the modem, unplug the power cord and wait about 30 seconds before plugging it back in. Give the modem time to boot up (about 2 minutes usally) and try to connect to the internet again.

Aug 23, 2011 | Arris SURFboard SB5101 Cable Modem

1 Answer

I have a Motorola SURFbiard SB5100, and as far as I know, everything is properly plugged in. The "POWER," "RECEIVE" and "PC/ACTIVITY" lights are all on, but it won't make it...


First,check all your connections,especially the cable wire,make sure they are all secure.
Reset your modem by unplugging the power for 30 seconds to 1 minute and plugging the power back in.
This will reset the modem,if you have a router inline with the modem rest that also.

Plug in the modem first ten the router,wait 1-2 minutes and try to get online.
If this still doesn't work, call your internet provider,it could be a problem with them or a problem with your cable.

Dec 24, 2010 | Arris SURFboard SB5101 Cable Modem

1 Answer

My motorola SURFboard SB5101 has a on power light, a blinking recieve light, and an on PC/Activity light, with the other lights off. what is wrong with it?


The light pattern you have described indicates that the modem can not establish a connection to your internet service provider (ISP). This is typically do to a signal related issue. To trouble shoot the problem you will need to connect the modem directly to the main cable line where it first enters into the home. You will know when the modem establishes a connection by the top 4 lights becoming green. If at any point all 4 top green lights start to blink in sequence than you will need to contact your internet service provider to "unwall the modem". Remember most internet service providers require you to register your modem on there network. So if you have not all ready completed that process you will most likely not have access.

I hope that information above has helped is some way.
If possible please rate this solution.

Sep 01, 2010 | Arris SURFboard SB5101 Cable Modem

1 Answer

My Motorola sb5101 won't come online how do I troubleshoot this? My cable connection is fine. When the modem boots up the green power light comes on and stays on followed by the receive light and the send...


These modems are very tricky. When this type modem goes into stand by modem that indicates that you do have a connection to your internet service provider. The reason you cant get online is because all internet access is disabled wile the modem is in standby. If you look closely there is a button located on the top of the modem. This is the stand by button. If you hit that button it should take the modem out of stand by mode and reestablish your connection to the internet.

I hope that information above has helped is some way.
If possible please rate this solution.

Aug 02, 2010 | Arris SURFboard SB5101 Cable Modem

1 Answer

Keeps flashing Receive light but not connected


when the receive light blinks it means its either receiving or attempting to receive a signal. If its not connected with the ethernet cord then its trying to receive and find the signal from your ISP (internet service provider).

Apr 28, 2010 | Arris SURFboard SB5101 Cable Modem

1 Answer

Motorola cable modem sb5101 the receive light blink an the same as the send light


If you are able to access the internet this is a normal operating status. These lights are just letting you know there is activity present with the modem and the modem is sending and receiving information with your provider.

Nov 08, 2009 | Arris SURFboard® SB5101 Cable Modem

2 Answers

My Motorola Sb5101 modem will not let me access the internet, the send light constantly flashes and i can't attain any internet connection.


If you have the following lights :
Power light - on
Receive light - flashing
Send light - flashing
Online light - off
PC/Activity - on
Standby - off
Then your Network Access is OFF - modem is successfuly registered but Network Access Control is disabled via DOCSIS configuration file.

Call your internet service provider....

Nov 06, 2009 | Arris SURFboard SB5101 Cable Modem

2 Answers

SB5101 Modem disconnects randomly


That sounds more like a bad cable signal than a modem problem - can you get to the modem status page (It's normally visible at htpp://192.168.100.1) - and see what the recieve signal level is?

Jul 01, 2009 | Arris SURFboard® SB5101 Cable Modem

3 Answers

No connectivity; constant blinking LED lights "Receive" and "Send"


Or you didn't pay your subscription on time and the ISP disabled your cable modem to send user traffic over the cable network. When both Send and Receive lights are blinking that is a visual aid that the modem is working fine, but the ISP disabled its access to the network (unpaid bill, legal issues, etc.)

May 17, 2009 | Arris SURFboard SB5101 Cable Modem

Not finding what you are looking for?
Arris SURFboard® SB5101 Cable Modem Logo

1,285 people viewed this question

Ask a Question

Usually answered in minutes!

Top Arris Computers & Internet Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

bobkoure

Level 1 Expert

36 Answers

Suddenlink Help

Level 1 Expert

44 Answers

Are you an Arris Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...