Question about Samsung LN32A450 LCD Monitor

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I have a Samsung series 4 450 model code LN32A450CIDXZA. The picture is a color negative, all inputs and menus are negative. The over all hue is white. I called Samsung and they gave me a service order of 4007121176 and said someone would call, that was about a week ago. Do you have any idea what is wrong and how much it will cost to fix? I purchased the TV Dec 2008.

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