Hello Ron Thacker - Often when the temperature is too cold, it is because the temperature control is set too cold/high. Turn the control to a warmer setting and allow several hours for the temperature to stabilize. If the unit does not stabilize within 24 hours, then it could possibly have a faulty thermostat or temperature control. I would personally reach out to an experienced tech that will be able to identify the precise reason.
Hi - Did the unit previously experience a power loss? If the temperature of the food rises to a level unsafe for a long-term storage, the buzzer will sound and the red light, if equipped, will also glow. After deactivating the alarm and the unit has run approximately 4 hours, the red light should go off. Try resetting the unit by unplugging it or flipping the household circuit breaker off. Wait approximately ten minutes and turn unit back on. If the red light continues to stay on, I would contact a professional to move forward accurately. The freezer may possibly have a communication problem with the control board, temperature control or a wiring harness.
Hello gorog52 - From what you have described and the upright freezer keeps displaying OFF, you possibly have a communication problem with the electronic control assembly. I recommend contacting a professional to accurately diagnose and repair the unit.
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