Question about Everex StepNote XT5000T Notebook

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Everex laptop is running but screen stays black

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  • 1,606 Answers

This sounds like the back light could be out or the display is switched to external.

Heres how to check. Boot it up and let it run. While it is doing this look from the side of the screen. Sort of off centre. You may have to get close and may even have to use a flashlight. What you should see is a ghost image of your normal desktop. When you move your mouse you should be able to see the movement. Might be hard to see but you should see it move. If you see the movement that indicates the backlight or it power supply is out. If you don' tthen it can be the video or just set or forced to an external monitor.

So to check for that you need to use a monitor. The laptop will have a place to plug in the monitor. Plug it in, turn it on. Now turn on the laptop. If you see the screen normally then the problem is back lighting. If you still don't see anything then the problem is the video section. If you press the FN key (lower left) and the function key with the monitor usually F9. This should cycle it through the outputs ie normal screen, external monitor or both.

This is repairable but you really have to watch the cost these days. A back light can be replaced for under $50 in parts plus labour. The video section would require a new main board which will be about $150 and up.If you have warrenty both the backlight and mainboard are covered under that. If you don't then you need to get a couple of estimates for the repair. Compare that to the replacement cost and use that to decide if its worth fixing.

Posted on Aug 29, 2010

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Posted on Jan 02, 2017

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