Question about Motorola Mobility C261 Cellular Phone

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Cannot send or receive pictures

I have had my phone for a couple of weeks, I love the phone, but I cannot receive or send pictures. Please help

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  • Anonymous May 20, 2008

    i've already called the customer sevice for more than five times now.and they still can't do anything about it. they said that they will forward the steps but i receive none..

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Ask you network supplier to add your APN's to your account, this will give you access to data network to send pxt, also set up your device with the APN name, ask you network supplier for this.

Posted on Jun 05, 2008

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Hi my wife has the same phone and she also had problems with picture messaging.and i suspect you are unable to send or receive pictures via bluetooth and it was the configuration settings also with vodafone, get them to send it again and tell them again its the multimedia configuration settings you need as it took a couple of goes to get someone helpful to send the correct settings hopefully once they do it correctly you should be up and running good luck !

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When I send a picture from my phone, it says it's sent, but the person I send it to never receives the picture.


For picture messaging there are a couple of things you and the other person needs...

1, A MMS capable phone, e.g a phone able to send and receive picture messages.

2, The correct MMS settings, both you and your friend needs settings for picture messaging, just like you need settings for going onto the net.

3, On some networks, the service has to actually be turned on by the network. e.g some networks who are behind dont have the service turned on for everyone you have to actually call them and make sure picture messaging is enabled on your account.

My first thing to check would be number 2, make sure you and your friend have the correct settings for sending and receiving picture messages, if they dont have the settings on there phone, even if your phone does then they will not receive the picture.
There are a couple of ways to get the settings.
1, You can search for the correct settings on the net for your network and make and model of handset and then manually enter them (slow)
2, Most decent manufacturers have an option on their website e.g Nokia, Sony Ericsson, to select your phone model, type in your phone number and network and have the settings sent directly to you.
3, You can call the network and get them to send the correct settings to your handset.

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Well you have to have internet to receive pics from the internet sent from people but thats on trac phones not sure why on your's but as far you not sending pics via bluetooth or mms I dont know your phone should still be under warranty and they should have replaced it 4 you if you bought it with a malfunction. other than that try rebooting your software to see if that helps it may not be a hardware problem.

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