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I get a notice when i click on PaperPort that says PP Scan Manager has encountered a problem and needs to close. We are sorry etc.......we sre sending notice to Microsoft etc....

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  • JJett35329 May 08, 2008

    Visioneer 4800USB
    It has worked wonderful until I had a computer breakdown a month or so ago. Everything seems to work the same except when I go into PP

  • JJett35329 May 08, 2008

    I have done exactly as they said by reinstalling my Scanner Driver.....after the second time, I am still getting the same above message..

  • JJett35329 May 08, 2008

    and yes, I did uninstall first, I follow directions good.

  • JJett35329 May 21, 2008

    My printer is HP DeskJet 722C. Never had a problem with this printer working with the scanner....but maybe now????

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Have you tried doing a System restore back to a point before this problem started occurring? If not, see if you have a restore point before this started happening. You can restore it by going to Start>Control Panel>Performance and Maintenance>System Restore

Please let me know if you have any questions about doing this, you will not loose any documents or files that you made during the time after the restore point and you can reverse it if it doesn't work but it is a great option to first try if your device was working before.

If you have any other questions or if this doesn't work, please let me know and I will be here to assist you until this problem is fixed.

good luck

Posted on May 21, 2008

  • Benjamin Patri
    Benjamin Patri May 24, 2008

    Were you able to fix this, if so then please give me some feedback by rating my solution. If you need any more help, I would be glad to assist you, just ask.

    thanks and Have a Great Day!

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Can you try the scanner in another computer? if it works there that would indicate a problem with your computer.

Posted on May 21, 2008

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Try connecting the unit to another computer and try the same

Posted on May 21, 2008

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What is the make and model of your printer?

Posted on May 08, 2008

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1 Answer

How do i change the file name that is attached when i use "scan to email" ,change the file in then machine constantly , now i get image.pdf


I could never get my Control Center software to behave, so I just sucked it up and used Paperport.
I got my first copy several years ago with a scanner and have upgraded through each edition.
With the Brother software, I can put the documents into the feeder, run Control Center on my computer, and it let me edit the application that opens when I click Scan to Email, but the attachment always messed up and gave an error.

With Paperport, I click on Scan Settings and I am presented with options to pick a document type (color, b&w and resolution) and device options including auto straighten, pdf, OCR, etc. As it's scanned, I can then merge or unmerge the pdf pages and name them by hand.

It is a $100 program, but they usually offer it for half price most anywhere from time-to-time.
http://www.google.com/search?q=paperport+12&rls=com.microsoft:en-us:IE-SearchBox&ie=UTF-8&oe=UTF-8&sourceid=ie7&rlz=1I7GGLL_en

There are other Scan to email software programs, that may be free, that will do the same thing.

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1 Answer

When i run the setup file for the driver installation, it suddenly stops and says "... has encountered a problem and needs to close. we are sorry for the inconvenience caused" why does it do...


1st You download Webcam Driver.
driver
After this install the Webcam driver in the system.
Installation of Webcam Driver
Go to the control panel
Click on the System Icon
Click on the Hardware Tab
Click on the Device Manager s
Select the Unknown Device or printer device where yellow Question Marks sign on it.
Right click on it and uninstall it.
After this go to the top of the device manager and click on scan for hardware changes.
Driver installation Wizard start.
Brows Your Driver from the Hard Disk and click on next.
Driver will be install.

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Paperport 11 crashes as soon as I open it. This is a recent problem, and there is no apparent reason for the change. I'm running Paperport on Windows XP. THis is the message that keeps coming up:...


Paperport 11 crashed as soon as I open it. "PaperPort has encountered a problem and needs to close. We are sorry for the inconvenience." I found that the problem was caused by a corrupt file in the default directory. I moved all the files from that directory to a new one and the problem was fixed. I transferred the files back 3 at at a time until I found the bad file. It was a PDF file not created by PaperPort.
NO help from Nuance
Ranwin@gmail.com

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I cannot open my scanner instead this appears:"escndv.exe has enc


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I can't scan


When scanning documents on my MFC 7420, this is what I do. Place document on th scanner bed and don't press any buttons, leave it whatever mode it is in. Go to the computer and click on start> program files> scansoft paperport> open paperport se. When paperport is open click on the scan icon in the upper left corner. A dialog box on the left hand side will ask what you want to scan a picture or document. Select accordingly and press the scan icon.
A new window will pop up and ask what you want to scan and the size. You can either select pre scan or scan. The computer then will send a scan request to the scanner. When it is done scanning close the second window that popped up and the document that you just scanned will be there with a red box around it. Click on the document and it will open, then you can edit and save as needed.
Happy scanning
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I found the solution to this problem. Whenever the paper jammed in the feed tray, I was pulling the jammed paper out without opening the door of the feed tray. Apparently, PaperPort gets confused and does not know how to proceed. Now when I get a paper jam, I open the door of the feed tray, take out the paper, click on the paper jam error message in PaperPort, reset the paper in the feed tray, and then hit "scan." Works like a charm.

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you have to install the paperport software. This should be done when you have run the whole mfl-pro suite.

go to progr. /scansoft/paperport/ click scanner and simply scan into the paperport desktop.

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