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I get a notice when i click on PaperPort that says PP Scan Manager has encountered a problem and needs to close. We are sorry etc.......we sre sending notice to Microsoft etc....

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  • JJett35329 May 08, 2008

    Visioneer 4800USB
    It has worked wonderful until I had a computer breakdown a month or so ago. Everything seems to work the same except when I go into PP

  • JJett35329 May 08, 2008

    I have done exactly as they said by reinstalling my Scanner Driver.....after the second time, I am still getting the same above message..

  • JJett35329 May 08, 2008

    and yes, I did uninstall first, I follow directions good.

  • JJett35329 May 21, 2008

    My printer is HP DeskJet 722C. Never had a problem with this printer working with the scanner....but maybe now????

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Have you tried doing a System restore back to a point before this problem started occurring? If not, see if you have a restore point before this started happening. You can restore it by going to Start>Control Panel>Performance and Maintenance>System Restore

Please let me know if you have any questions about doing this, you will not loose any documents or files that you made during the time after the restore point and you can reverse it if it doesn't work but it is a great option to first try if your device was working before.

If you have any other questions or if this doesn't work, please let me know and I will be here to assist you until this problem is fixed.

good luck

Posted on May 21, 2008

  • Benjamin Patri
    Benjamin Patri May 24, 2008

    Were you able to fix this, if so then please give me some feedback by rating my solution. If you need any more help, I would be glad to assist you, just ask.

    thanks and Have a Great Day!

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  • Printers & C... Master
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Can you try the scanner in another computer? if it works there that would indicate a problem with your computer.

Posted on May 21, 2008

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Try connecting the unit to another computer and try the same

Posted on May 21, 2008

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What is the make and model of your printer?

Posted on May 08, 2008

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1 Answer

How do i change the file name that is attached when i use "scan to email" ,change the file in then machine constantly , now i get image.pdf


I could never get my Control Center software to behave, so I just sucked it up and used Paperport.
I got my first copy several years ago with a scanner and have upgraded through each edition.
With the Brother software, I can put the documents into the feeder, run Control Center on my computer, and it let me edit the application that opens when I click Scan to Email, but the attachment always messed up and gave an error.

With Paperport, I click on Scan Settings and I am presented with options to pick a document type (color, b&w and resolution) and device options including auto straighten, pdf, OCR, etc. As it's scanned, I can then merge or unmerge the pdf pages and name them by hand.

It is a $100 program, but they usually offer it for half price most anywhere from time-to-time.
http://www.google.com/search?q=paperport+12&rls=com.microsoft:en-us:IE-SearchBox&ie=UTF-8&oe=UTF-8&sourceid=ie7&rlz=1I7GGLL_en

There are other Scan to email software programs, that may be free, that will do the same thing.

Carl

Jun 19, 2011 | Brother MFC-8860DN Printer

1 Answer

Would like to scan documents on printer from my desktop pc.


to install the scanner you have to install the twin driver ...its comming with the printer driver CD ,.... after install the driver install the paperport software .......... run the papersoft software to scan ......

to install the scanner driver.....

right click on the my computer and select mange then device manager.... in right side in other list update the image.*******............ right click on it and update it it wiil ask for driver and give the path..........

Nov 04, 2009 | Kyocera FS-1118MFP Laser Printer

1 Answer

When scanning to ocr I get brccMCtl.exe has encountered .... and it shuts down. I can scan to email, file, and image. But Not to OCR. The Brother Control Center 3.00 is the problem.


I deleted all Brother programmes from by PC, cleaned the registry and used the Brother Uninstall programme first. (I restarted the PC after each deletion)
Then I reinstalled the latest Brother printer driver software without the PaperPort SE 11 programme.
Then I installed the Paperport programme separately.

It worked.

Thanks

Oct 26, 2009 | Brother MFC 490cw Color Inkjet...

1 Answer

Will not scan from glass but feeder will?


Using your scanner program such as PaperPort, you really have to pay attention on where the document/photo is located for scanning.


Steps
1. Click on Start, Programs, Paperport
2. Right above the Word "SCAN", you will have several options on;
a. Document or Photo
b. Flatbed or Feeder
3. Once step 2b has been selected, the M20i will scan your document per your instructions.

Note:#1
If you place your document on Flatbed but your selection on your screen says "Feeder" where do you think the scanner will look for your document? The answer is --> Feeder!!!

Note #2
Make sure that you click Accept,& DONE, other wise M20i will just sit and wait for your next command.

I hope this resolves the confusion between GLASS and FEEDER scanning.

Jun 29, 2009 | Xerox WorkCentre M20i All-In-One Laser...

2 Answers

Brother MF-8440 scanner driver and document manager for Mac OS X


Open preview and go to file and then scroll down to "import from scanner" MFC should show up as a choice and then when the window appears, go ahead and pick your preferences and scan

Mar 01, 2009 | Brother MFC 8440 All-In-One Laser Printer

2 Answers

I can't scan


When scanning documents on my MFC 7420, this is what I do. Place document on th scanner bed and don't press any buttons, leave it whatever mode it is in. Go to the computer and click on start> program files> scansoft paperport> open paperport se. When paperport is open click on the scan icon in the upper left corner. A dialog box on the left hand side will ask what you want to scan a picture or document. Select accordingly and press the scan icon.
A new window will pop up and ask what you want to scan and the size. You can either select pre scan or scan. The computer then will send a scan request to the scanner. When it is done scanning close the second window that popped up and the document that you just scanned will be there with a red box around it. Click on the document and it will open, then you can edit and save as needed.
Happy scanning
Hatter1

Jan 29, 2009 | Brother MFC 7420 All-In-One Laser Printer

1 Answer

Brother mfc 240c


you have to install the paperport software. This should be done when you have run the whole mfl-pro suite.

go to progr. /scansoft/paperport/ click scanner and simply scan into the paperport desktop.

Feb 28, 2008 | Brother MFC 240C All-In-One InkJet Printer

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