Question about Toshiba Office Equipment & Supplies

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I work for a school that uses a toshiba e studio 600 copier as its main printer/copier (every computer on the network can access it). I bought a new laptop and I am trying to print documents from this laptop to the e-studio 600 copier/printer. I have connected the main network/internet cable from my classroom to my laptop. My computer recognizes the e-studio 600 copier/printer. I have it selected as my default printer. When I attempt to print a document from this computer to the e-studio 600 copier/printer, the printer icon in the bottom left corner tells me that the document was "sent to printer." However, nothing happens after that: no error message, no printing...just the message "1 document pending for ______." When someone from a school computer clicks on the 'print' button, a message appears for the user to enter their 5-digit password. On the laptop, this message does NOT appear. Is it possible for me to print files from my laptop to the e-studio 600 copier/printer? Thanks

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This sounds like either a network problem or you don't have the correct driver installed. There are three types of drivers and the driver is different for the type of controller that is installed in the printer.I suspect that actually the problem here. You can download the different drivers from Toshiba. I would suspect that your network admin may have them for download somewhere. If not just download them from Toshiba and install again. If you have access to another computer that will print you can check what driver it is using. That might help to avoid a headache ;-]
Wish I could give you better info here but without being able to see the hardware etc I can only give you some general ideas.

Posted on Aug 29, 2010

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