Question about HP PhotoSmart C4180 All-in-One Color InkJet Photo Printer

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HP C4180 Carriage Jam

Hello:

I have an HP C4180 Printer with a carriage jam. It jammed as I was trying to get color ink installed. I did what was suggested above, but I cannot move the carriage carousel. It will not slide. I have tried plugging and replugging adn it will not reset. I called Best Buy and was told that this was basically a disposable printer and would cost too much to fix. When I turn it on, it just makes a weird noise like it is trying to slide, but it never leaves the right side or right position of the printer.

I would appreciate any ideas please advise. Otherwise, I will have to go buy another one.

Thank you for your help.
/Lisa

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  • 234 Answers

Try the steps mentioned in the link Bellow:
Also make sure you should Unplug the power cord when there is
still power in the unit, take out both the ink cartridges and apply little more pressure and move the carriage too and fro untill you feel it is moving freely (Dont worry it wil not break)

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00806599&dlc=en&product=1141647

Good Luck

Posted on Sep 01, 2008

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Hi! I will be glad to assist you in this issue, I understand about your frustration about the printer. here is the link that will fix the issue:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00806599&tmp_task=solveCategory&lc=en&dlc=en&cc=us&lang=en&product=1141647

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1 Answer

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Lisa,
you can call HP technical service which is open 24 * 7 and the phone number is 1 800 474 6836 for US customers.
Customers of other countries can open the following link: http://welcome.hp.com/country/us/en/wwcontact_us.html

There is a high chance of the printer hardware failure. If the printer is under warranty, HP will replace the printer for you.

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