Question about Dell Inspiron E1505 Notebook

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HID malfunction Hello-- For some reason my laptop crashed and it will not recognize the mouse via USB port. It says it is an unrecognized device. Can anyone help?!?!?! Please- my email is oc2acemt@msn.com

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  • MedicPoder May 08, 2008

    Still didn't work...I tried just that and it still says UNKNOWN DEVICE and won't connect....any other ideas? Thank you!

  • MedicPoder May 08, 2008

    Using Vista...from the threads I've been reading this is a common problem, but a pain in the rear to fix....I'm at a total loss thus far.

  • MedicPoder May 09, 2008

    Tried and done that. I have re-installed the drivers but logictech does not have drivers because they are included in Vista driver packs. So I downloaded Microsoft mouse drivers and bought a Microsoft Mouse but even that doesn't work. It still says the drivers did not install correctly, problem code 28.

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Link... check out the input device drivers and the chipset drivers.
update these and unplug and plug back in.

Posted on May 08, 2008

  • Mark Williams
    Mark Williams May 08, 2008

    If you are using XP, try updating to service pack 3
    I use to link people right to Microsoft for the download, but it seems they no longer support it as the page cannot be displayed and it sends you to thier main page and they won't let you download it anymore.


  • Mark Williams
    Mark Williams May 09, 2008

    You may have to work this backwards, check the usb mouse manufacturers web site for vista updates to firmware.

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1 Answer

Laptop not recognizing device when plugged into laptop how to fix


The computer is not recognizing the device because the appropriate software or driver is not installed on the device.

Most of the time when you connect a smartphone into a compatible laptop the device drivers or software automatically install, so the laptop may recognize the smartphone.

Here are some possibilities as to why the device is not recognized.

1) The USB port is bad.
2) The USB port is not activated
3) One of the devices does not support the other

Here are a few possible troubleshooting solutions:

1) Go to the smartphone manufactures website and download and install the updated device driver and software then plug in the device to see if it is recognized.
2) (if Windows OS) Go to the Device Manager to see if the device is showing up when it's plugged in. If you see the device in device manager right click the device and choose to update the driver.
3) (if Windows OS) Additionally, in device manager you can check your device's USB ports to see if there is an issue with the ports that may be resulting in the smartphone not being recognized. You can choose to re-enable the USB ports or update the software for the USB ports.

Hopes that helps resolve your issues.

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If other USB devices are woking fine, it means that the USB ports on the system are OK. The issue could be with the mouse. So, I suggest that you should check the mouse by connecting it on some other system. Also, try another mouse with your laptop and see if it works.

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Check the USB properties if there are some errors at Control Panel> System> Device Manager> USB device. Install the compliment CD driver for USB devices. Also try placing the mouse into other USB port(s). Update your OS as necessary for device patches and if there's a need to install driver for the said mouse please install then.. Hope thos helps.

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1-Make sure you are using XP SP2. You probably are but just in case....

2-Unplug all USB devices

3-Uninstall any software for the devices you just unplugged

4-Reboot into safe mode and open the device manager. Make sure to choose the show hidden devices option

Note: Follow the order of removal exactly and this MUST be done in safe mode only!

5-Remove any entries for USB peripherals like scanners and printers

6-Remove any entries for HID devices or Combp USB devices

7-Remove all USB root hub entries

8-Remove all USB host controller entries

9-Reboot to normal mode, let Windows reset the USB stack and try your thumb drive.

If this didn't work then repeat steps 1-8.
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Also when doing any of this try and get a hold of another thumb drive and try it instead of yours. Your thumb drive could be the source of the trouble. We had similar issues we tracked down to a bad batch of Memorex thumb drives.

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