HID malfunction Hello-- For some reason my laptop crashed and it will not recognize the mouse via USB port. It says it is an unrecognized device. Can anyone help?!?!?! Please- my email is [email protected]

The computer is not recognizing the device because the appropriate software or driver is not installed on the device.

Most of the time when you connect a smartphone into a compatible laptop the device drivers or software automatically install, so the laptop may recognize the smartphone.

Here are some possibilities as to why the device is not recognized.

1) The USB port is bad.
2) The USB port is not activated
3) One of the devices does not support the other

Here are a few possible troubleshooting solutions:

1) Go to the smartphone manufactures website and download and install the updated device driver and software then plug in the device to see if it is recognized.
2) (if Windows OS) Go to the Device Manager to see if the device is showing up when it's plugged in. If you see the device in device manager right click the device and choose to update the driver.
3) (if Windows OS) Additionally, in device manager you can check your device's USB ports to see if there is an issue with the ports that may be resulting in the smartphone not being recognized. You can choose to re-enable the USB ports or update the software for the USB ports.

Hopes that helps resolve your issues.

Open Device Manager Windows Help

I’m happy to help further over the phone at https://www.6ya.com/expert/james_d4449ffdf318a2c3

it may be due to malfunctioning of your USB port, just try to plug out and then plug it into another Port

If other USB devices are woking fine, it means that the USB ports on the system are OK. The issue could be with the mouse. So, I suggest that you should check the mouse by connecting it on some other system. Also, try another mouse with your laptop and see if it works.

Let me know if any further clarification/ assistance is required.

Good Luck!
Appreciate generously, if the solution could have been of any help!
CreativeTECH

First thing you need to do is to know that the USB ports of your laptop is really working. Insert another usb devices or storage such a flash disk. If the flash disk being inserted is not recognized by the system then the usb port you had inserted is malfunctioning or it is defective. But if the other usb devices like the flash disk is working then your new bought mouse is defective. Try to plug the usb mouse to the other ports available in your laptop.

1.well try using it on another computer..it might be defective....
2. try different usb ports
3. your systems need to be updated

If you already reinstalled the OS and don;t remember changing anything on the BIO, it may be a hardware problem already that can;t be fixed.

try using different USB port. if the it is unknown device. means the machine didn't recognized the device. you may have to install the device driver. (windows is a funny thing).

mouse possible broken please try anuther usb mouse to rule it out

Hello Narin,

Check the USB properties if there are some errors at Control Panel> System> Device Manager> USB device. Install the compliment CD driver for USB devices. Also try placing the mouse into other USB port(s). Update your OS as necessary for device patches and if there's a need to install driver for the said mouse please install then.. Hope thos helps.

Best regards,
Rosener Guyano

Hi, You can try to: Right click on "My Computer", click on Properties, click on the Hardware tab, click on the Device Manager Button, expand your Mice and other pointing devices. verify that you 2 entries. One is the Sony builtin (Alps in my Vaio) and a HID-compliant mouse. The latter is your external optical wheel mouse. Make sure it does not have any red or yellow mark. Double click on the HID and verify that the next window says "This device is working properly." If not follow on screen instructions to enable or activate. Hope this be of some help. Good luck and pls post again how things turn up or if you need further information. Kind regards.