Question about SanDisk Sansa E280 MP3 Player

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Stuck on the main screen!!! HELP!!

Whenever I try to turn on my mp3 player, It won't even go to the menu. When I plug it into my computer, that stupid San Disk screen comes on. My computer doesn't even detect the mp3 player. It stopped working in February, and I haven't been able to find out what is wrong.
Someone recommended reseting it, but I don't know how, and I'm scared that all of my songs will get deleted....

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Unfortunately, in the state that it is in, the songs will be deleted, b/c all of the recovery methods result in all osngs being deleted. Sorry.

Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
-Tha Mp3 Doctor

Posted on May 23, 2008


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Posted on Jan 02, 2017


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