Question about Sony Playstation 3 (PS3) Console

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I am the owner of a console re pair shop in Washington State. I have a PS3 that failed half way through a Firmware Update and now it will do nothing. Every time I try to restore the PS3 system it tells me that the Hard Disk is not accessible, I have tried several Hard Disk with no luck. is there a way to create a system boot disk on a thumb drive to recover this system?

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  • info74712 Aug 29, 2010

    There are 4 CMOS post, which ones do I short across? and as soon as I try this I will let you know how it went.

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Ok the way I deal with these situations is to download update 3.15 or newer onto a USB drive. Completely take the PS3 apart right down to the motherboard. Remove the CMOS battery and short the contacts so it forgets everything it was doing. Put the PS3 back together and enter the recovery menu. Select system update and go through the process of updating the PS3 via USB stick. Make sure you create a directory on the USB stick called PS3/UPDATE and place the PS3UPDAT.PUP file in that directory. One thing to consider is reinitialising the hard disk. If you have a sata USB dock for 2.5" drives plug it into your computer, goto administrative tools -> computer management -> disk management. Check where your PS3 disk is listed to see if it says "Online". If it doesn't, right click on the area where it says uninitialised and click initialise disk. This will basically turn it back on. Every time I have done this I have brought PS3's back to life.

Hope this helps and good luck

Posted on Aug 29, 2010

  • Kevin Penn Aug 29, 2010

    Just short across where the battery actually comes out of, between the brass terminals of the battery holder. As a last resort the other way I have had to do this is go through the cmos clear short, if your PS3 console is actually stopping while updating, remove the hard drive just before it gets to the point when it fails. Dont do anythingm wait for the PS3 to say an error occured and there should be a 60 second countdown before it resets, while it is counting down quickly plug the drive into a computer, initialise the disk and wait for the PS3 to restart, about 10 seconds after it has restarted and there is a blank screen, reinsert the hard drive into the PS3. After a while it should come up with a message saying the hard drive needs to be formatted. I have sometimes had to resort to this method. In case you didn't know if your PS3 brings up an error code in the middle of updating it is usually down to faulty hardware. The last time I had this problem was with a PS3 that had a faulty blu ray player. This was only last week. I managed to update the PS3 without a blu ray plugged in. Hope this helps

  • Kevin Penn Aug 29, 2010

    Just to clarify where to short the cmos battery socket :-








    Not PS3 cmos socket but you get the point :)

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8002F997

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Do you actually mean 8002F994 or 8002F997?

8002F994 - To many people downloading the update just sit back until the morning
around 5am - 11am and you should be able to get it.

8002F997 - Trying to Update the Firmware, copying to a file and installing from a USB
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Because I found nothing of this error. Please check and let me now if it really is 8002F99.

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Make sure your headset can sync

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This red screen error is most often associated with a problem during a firmware update or with firmware that has failed to load properly and gets stuck midway through loading.

There are a number of these PS3 units that are faulty and failing to load firmware properly and I would advise you to contact Sony directly with the serial number of your unit to check if yours is one that is effected. Phone 800-345-7669 (800-345-SONY)

It appears Sony are offering to replace consoles that are effected by this.

Check out this Video where this person is describing what Sony advised when he reported the same fault to them.

Thanks for using FixYa.

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SCEA is aware of reports that PS3 owners are experiencing isolated issues with their PS3 system since installing the most recent system software update (v3.00). Rest assured that we are looking into the matter and will provide an update here as soon as possible. We apologize for any inconvenience, as it’s our mission to deliver the best consumer experience on all PlayStation platforms.

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sounds like a failed Blue ray drive or firmware failure. Update the firmware and if it dosent work, you will probably need to send it for repairs

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