Question about True 23 cu. ft. / 651 liter Commercial Freezer T-23F

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We bought the Commercial Freezer T-23F last month and the unit never works right, we had a service persons came in to fix it two time, both time they fix the defrost timer and it still the same. The temperature always stay at 20* - 30* F, it works like a refrigerator. Two day ago. they replaced us with the same unit (new) and still the same problem ( temperature always stay at 20* - 30* F). This time, I momitor this replaced unit for 8 hours and notice that the defrost timer work two times and again still the same problem. Please help.

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  • Dennis Boxerman Sep 05, 2010

    did they replace the entire unit or just another part? And still had the same issue?

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  • 193 Answers

Is it factory new, never been used? Or are you saying you bought a used one and they replaced it with a "new" used one? I am familiar with True Manufacturing and if it is a new unit you have a one year parts and labor warranty. The dealer you bought it from is the responsible party to fix your problem.

Posted on Sep 05, 2010

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