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The EA Games server is not working right now. He will need to play another game or wait until the server is back up. The link I'm posting will give you updates on it. EA down Current outages and problems
Well is there any way for you to run a cable from the network to your Xbox. Meaning is there a ethernet jack that has internet? If so all you would need is this along with the ISP settings meaning DNS servers and Ip configs
Contact the people you get your internet from. tell them you need to register your xbox. I have the DNS issues when i visit my girlfriend at college since they dont like to keep the Download speed high for the students. always fails