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The DVD Drive on my philips freevents 12NB5800 isn't working. The problem is that the draw opens but the laptop isn't recognising the disc. I had tried going onto my computer and double clicking on the dvd drive from there but it still doesn't work please help me.

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Either your CD/DVD drive is dirty & needs to be cleaned, or the drive has gone bad & needs to be replaced.
First, try to take the drive off the laptop. Open the drive & blow compressed air into it (from a can of compressed air) to clean it. You could also clean the lens (the small round glassy object inside the drive) using lens cleaning tissues & lens cleaning fluid.
If this did not fix the problem, you will need to replace the CD/DVD drive with a working one, or use an external CD/DVD drive

Posted on Aug 29, 2010

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