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Each time I turn on my HP Pavilion dc6171cl lap top I get a pop-up stating "Frror - IM32FAX.DIL Not Found" FYI: I have a Lexmark X 4270 linked to my lap top for back-up printing.

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Try reinstalling the X4270 drivers. You can find them HERE.

You can also try a clean boot/install. Removing the software and reinstalling it using a "clean boot/install" may resolve the symptoms you are experiencing. Booting clean is a way to eliminate programs from conflicting with installation of software.

1. Download the latest version of the software for your OS from the manufacturer's website.
2. Open the Windows Control Panel.
3. Open the Add / Remove Programs window.
4. Locate the listing for the keyboard/mouse software and remove it. When prompted to remove the keyboard/mouse drivers files, click Yes.

The following is the procedure for a 'clean boot' in Windows XP:

1. Click Start --> Run --> Type MSCONFIG --> Click OK
2. On the General tab, choose Selective Startup
3. Uncheck Process SYSTEM.INI file
4. Uncheck Process WIN.INI file
5. Uncheck Load Startup Items
6. Click on the Services tab
7. At the bottom, check Hide All Microsoft Services
8. Uncheck all boxes in the window or click the button labeled Disable All
6. Click OK
7. Click Restart

After restarting, reinstall the downloaded software. Next, do the following:

1. Click Start --> Run --> Type MSCONFIG--> Click OK
2. Replace checkmarks in the items that you previously removed them from.
3. On the General tab, choose Normal Startup
4. Click OK
5. Click YES, when asked to restart your computer

Hopefully, you should not have any problem now.
If you have a different OS, say Vista, etc,please post back and I will provide the appropriate steps.

Hope that helps!

If your issue is not resolved, please do not assign a rating just yet. Please post back as to what steps you took, results, etc, and I will try to assist you further as best I can. I am here at your service.

P.S. - You can rate a solution with one of four ratings as explained under (remember that at times a bit of to and fro dialogue may be necessary to resolve an issue).

  • "FixYa!" - The solution provides great advice on how to solve the problem.
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  • "Thanks for Trying" - The solution does not solve the problem but the effort is appreciated.
  • "Inappropriate" - The solution has absolutely nothing to do with the problem.
Thank you for using FIXYA!

IrishDruid

Posted on May 07, 2008

  • Swilin Sampson
    Swilin Sampson May 07, 2008

    CORRECTION:

    Sorry, in the procedure above, please replace mouse/keyboard with your X4270.
    Apologies for my oversight..

    ID

  • Swilin Sampson
    Swilin Sampson May 31, 2008

    Hello,





    This thread has gone 14 days or more without a response.
    Please close the thread with a “FixYa” or “Helpful” rating.





    Or post back with latest developments, what steps you took,
    etc. and I will assist you further as best I can.





    Thank you.


    IrishDruid




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