Question about Brother MFC-5460CN InkJet Printer

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Print head is not printing seems to be clogged from non-use. Have tried test printing through several new cartridges and still not working. Can the old - dryed ink be cleaned off of the print heads?

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  • 223 Answers

Hi, below is from the brother website for your model. Very common for the ink heads to become clogged /dry out. You probably have done this but here it is anyway. your print head is part of the machine, so it will need to be disassembled to clean it, That can be very difficult. Try the following anyway, it might help you. also, you could try using a Q-Tip wet with vinegar water to get under to the bottom of the print heads, if you can get the head to move off its dock and then unplug it when its moved over. anyway here is the Brother link info (without pictures-see the link above if you need the pictures)

  • Print a Print Quality Check Sheet.

    1. ress the Ink or Ink Management key on the control panel of the machine.

    2. Press the up or down arrow key to choose Test Print and press OK.
    3. Press the up or down arrow key to choose Print Quality and press OK.
    4. Press Color (Colour) start. The machine begins printing the Print Quality Check Sheet.
  1. Closely examine the Print Quality Check Sheet. Each of the four colors is represented by a slanted square pattern made up of individual blocks. The colors should appear in the following order from left to right: Black - Yellow - Cyan - Magenta.
  2. Compare the print quality of the Check Sheet you just printed with the three examples listed below:

    (A) One or more complete blocks of colors are missing:
    (B) Most of the short diagonal lines are missing from one or more color blocks:
    (C)Some parts of the short diagonal lines are missing from one or more color blocks:

  3. The display will then ask you if the print quality is OK for black. Press the down arrow key or 2 or "-" to chooseNo for black with the problem.
  4. The display will then ask you if the print quality is OK for Color. Press down the arrow key or 2 or "-" to chooseNo for color with the problem.
  5. The display will then show Start Cleaning? Yes No.
    Press the up arrow key or 1 or "+" to choose Yes and the machine will start cleaning the color ink cartridges.
  6. When the machine completes cleaning the print head, press Color(Colour) Start. Another Print Quality Check Sheet will print.

  7. Repeat the cleaning and the quality check process following the Step 4-7.

  8. Compare the second or third Print Quality Check Sheet with the first one you printed in step1:


    • If the print quality on the first Check Sheet matched Example (A) or (B) and you do not see any improvement on the second or third Check Sheet

    • If the print quality on the first Check Sheet matched Example (A) or (B) and you see some improvement on the second or third Check Sheet but it's not perfect, repeat the cleaning and the quality check process three more times (totally five times).

    • If the print quality on the first Check Sheet matched Example (C) and you do not see any improvement on the second or third Check Sheet, repeat the cleaning and the quality check process three more times (totally five times).
    Press Stop/Exit.

Posted on Aug 29, 2010

  • Trevor Groves
    Trevor Groves Aug 29, 2010


    Did this work?Please use the solution rating "thumbs" if your problem has been solved, or make another comment if your still having trouble. Thanks! Gurvy

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Windows test page, Windows logo is in gray scale and not completely printed. Alignment page has failed several times, Restart, cleaned cartridges several times.


You didn't mention the brand and model of your printer.

However, it seems that you have a clogged print head. If you are using canon or hp, some of their models have print heads fixed to its cartridge. In this case, simply buy a new cartridge.

Not all heads are fixed to the cartridge. In some models, you have to acquire them separately.

You can also try the "poorman's solution":

Remove the head, then dip ONLY the bottom part where the ink comes out in warm water for five minutes.

Just be sure NOT to TOUCH or WET the gold contacts on the side.

Shake it to remove the excess water. Do not wipe it with cloth or tissue. This may leave residues that could clog.

Sometimes, this thing works.

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Hello!!
Switch off the printer and disconect the USB cable for 30 seconds. deep clean on the black head to get it work properly.


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How to clean a Clogged/Blocked Print Head/Cartridge..


If you fault is according to user manual, a defective Print Head/Cartridge... The Print Head/Cartridge., maybe so clogged, and clogged up so deep that can not be cleaned in the normal way. Then, the printer can not communicate with the computer at this point. So you can't send the cleaning command to printer.
Here's what to do:
1. remove all the Print Head(s)/Cartridge(s).
2. Take out the Print Head/Cartridge. by releasing the lock lever. Look in the "Easy Setup Instruction" Step to find the location. Obtain a manual. (You can download it from manufacturers web site)
3. Put the Print Head/Cartridge. in a plastic zip lock bag. (Test the bag is air tight.)
4. Soak the covered Print Head/Cartridge. in hot water (hottest setting of the tap) for 5 minutes. The high temperature will soften up the clogged ink.
5. Immediately install thePrint Head/Cartridge. (Must be be dry) in the printer, and install all the ink cartridges.
6. Turn on the printer. If this works, you should not have a working printer, Now then, Most Important. Start the cleaning process from the computer. Run the cleaning several times to deep clean it.

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1 Answer

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It seems that the print head is clogged.
You can choose to live with it by print at slowest speed (best photo or things like that) Or you may try to fix, however, it requires some skills.

A. USING ALCOHOL
1. Check if what print head was clogged: Print a test page. 2. Look at the test page, identify incomplete lines. what are there colors? For instant, blue line: clogged on blue head 3. Remove the ink tanks, and pump alcohol through the clogged print head 4. Do head cleaning to see if it works
If it does not work, try B method. Please only do this if you have experience on disassemble a printer, or you have nothing to lose, because incorrect handling parts from printers will kill it forever.
B. DIPPING THE PRINT HEAD IN BOILING WATER
1. Remove the ink tanks,. 2. Remove all the cables connect to cartridge 3. Remove the cartridge 4. Boil some pure water ( Aquafina of Pepsi is the best) until small bubbles appear 5. Dip the head of cartridge ONLY in boiling water for 2 minutes. 6. Put all things together.


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1 Answer

Despite cleaning ink head many times, the yellow cartridge seems blocked as colour not showing


You will have to clean the print head, not just the ink cartridges. Here's how to clear blocked print heads:
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-reinsert the cartridges
-run one head cleaning
-wait about an hour then run some head cleanings.
-if no luck, you may want to dip the print head into Isopropyl Alcohol overnight (can get it from chemist)
-if it still doesn't work, your print head may be clogged to the point where it needs repair or replacement, which will probably cost more than a new printer.

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1 Answer

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Inkjet printers do not like being left unused.
The print head may be blocked. Try several deep cleaning of the print head to see if it can clear the blocked print nozzles.
If none of this works then the print head needs to be replaced.
A new cartridge will not solve this problem.
NOTE the print head is not a cheap item, you may consider putting the money towards a new and better printer.

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HTML clipboardHi
If your printer has been left unused for some time? You probably have an ink clog and the standard cleaning is not enough to clear the clogged ink.

Assuming your tri colour still has ink? (Empty they are about 30g Each 1g over that is 1ml of unused ink.)

Provided it worked OK before a period of non-use? Then you just need to use a PRINT HEAD CLEANING KIT to unclog the tiny jets.
Magic Inkjet Flush usually works a treat on those!

Magic is ideal for unclogging the tiny jets on any Canon, Epson HP and removing those horrible white lines which usually appear in prints when dried ink clogs several jets...

So if yours appears to be a clog? all you should need to do is to use a little Magic Inkjet Flush to soak the print head and you should be printing again like new.

HTML clipboard HTML clipboard HTML clipboardYou can read more here: How to Clean, Fix, Repair, Unclog, Dry, Clogged Print Heads on CANON, EPSON, HP, Lexmark, Dell, Olivetti etc…

Good Luck!

HTML clipboard
John P Bradley

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Tinteiros (Ebay)

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1 Answer

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Your print head is likely toast.

The only way to be sure is to test out your purge unit (aka capping assembly).

This assembly provides the suction when you use the cleaning function. One test is simply to install a new oem ink cartridge, do a bunch of cleanings and see that it is actually emptying the ink out of the cartridge (look in the cartridge and see that the ink is being used up).

Since you said you have tried several cartridges, I would hope this means you know 100% for sure that the ink level in the cartridge is going down (you cannot rely on the level indicator in your driver software).

Since your purge unit is working, then your print head is either so clogged that the purge unit isn't strong enough to clean it, or the print head is defective.

Remove the print head and inspect the bottom. Give the bottom surface (and no more) a rinse under very hot running water. Blot the bottom surface on paper towel and see if there is any yellow ink coming off in the paper towel. If you can find a tube that will fit over the yellow ink well in the print head (the part that contacts the ink cartridge) try and force water through the tube and see if a fine mist comes out the bottom of the print head. If yes, then the head is not clogged. If no, leave the print head to soak for several hours. A saucer with a small amount of water in it will do. Just let the bottom surface of the print head contact the water (the cap off of a can of spray paint usually works for this)

Let the print surface soak for a few hours, or even over night. Reinstall the print head and give it a deep clean. If it still does not work, call your local Canon repair shop and check the price of a replacement head.

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If the unit is brand new, take it back and demand a replacement ... if you have just swapped over the chip onto a compatible cartridge, you can try buying a genuine Canon cartridge (which will have a new chip) = hopefully that will do the trick

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