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My Acer Extensa 5230E series is having problems with shutting down unexpectedly, its ok starting up and putting the user password in but after 5 or so minutes its freezes and then shuts down onto a blue screen (with writing) but then starts up again. Would really appreciate an answer to why this is occuring, many thanks.

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Hello

OK, this can be due to a couple of error. But, i will start at the most basic problems, if this does not work, let me know so that we can troubleshoot this in a more advanced way.

OK, firstly, if you do not have a Virus protector, this might be a virus, if you do have one, make sure that it is scheduled to scan, and has the most updated virus definition.

Secondly, you will need to have a look if the computer might be overheating. I think this is the more probable problem. If you open up the unit, you will need to have a look at the fan on the CPU itself. If there is many dust particles visible, you will need to remove it, i usually use compressed air and blow the dust away.

If you have tried both of the above solutions, none of these worked, please be so kind to let me know.

Kind regards
Andrea

Posted on Aug 29, 2010

  • rebekha_n17 Sep 02, 2010

    Yes I had Norton Antivirus on it which I installed not long ago and as for the overheating, well it did have a problem with this a while back but it doesnt happen much now so I know that that isnt the problem.
    Thankyou for the help so far, if you do have any more helpful information I would be more then grateful.

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