Question about Canon PowerShot Pro1 Digital Camera

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Powershot Pro 1 shutter problem


I have a Canon Pro1. It has taken about 18,000 pictures, and suddenly turned off. I took the camera to authorized Canon service here in Ankara-Turkey. I have been told that it was due to a shutter problem. Their suggested solution was to change the lens, which cost about 250 euro something. I refused their suggestion, and told them that I will take my camera back.

One day later they have informed me that they did a modification in the camera and now it works in between 28-50 mm zoom range, so I cant zoom the lens beyond 50 mm. After receiving my camera in this condition I have shifted to a third party repair shop, where I have learned that the main problem was with flexible cables of shutter system, and after the modification of Canon service now the only repair option is really lens replacement.

When I asked Canon; why they did a modification on my camera without my consent, they have replied like "We did a favor for you, we even did not charge money for this modification, you are free to pass your complaints to anywhere you want"

1- After so called "modification" camera starts to function at lower zoom range.

Hence: shutter mechanism is not totally defective. Problem prevents higher zooms.

2- Third party repair shop claims that, original problem was with flexible cable which connect shutter unit to camera body. Hence It could be repaired without changing the whole lens. And actually, Canon supplies these parts separately for repairs as well.

3- After I reject service offers, they did a modification in the lens and now shutter works in low zoom range but not higher zoom ranges.

Now my questions are;

1- Does whole lens needed to be replaced?

2- Pro 1 has high quality lenses, would you tie their life to a flexible cable so once your cheap cable dies you also trove expensive lens with them?

3- If this is Canon policy of production we should now it before we buy from them.

4- Do they have right to make such modification, and give me a partially working camera which locks itself with a LENS error when you shift zoom higher than 50 mm.

5- Does the authorized Canon services has right to make modifications on cameras without owners consent?

with my kind regards,

Akif Muhtar

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The whole thing is very complicated. In many of the new technologies, there are mechancal devices with very complicated electronics intigrated with them.

Sometimes you can get different opinions, but until the job is done and proven, it is difficult to know who is really right until everything has been done.

Personaly, If I like the camera, and I cannot find something that good for 250 EU, I would fix it.

Apparantly, the PRO-1 is one of the best small digital cameras that Canon ever made. I personaly own one. I have not taken too many pictures with it. But, when I use it, for the size its performance is impressive.

I ended up buying a small Canon camera that will fit in my shirt pocket to carry around with me. I use the Pro-1 for more serious pictures.

Jerry G.

Posted on Jul 07, 2008


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