Question about HP Pavilion dv9000z Notebook
After owning this laptop for approximately 1.5 years, the screen on my laptop has literally split. It appears that the hinges inside the screen itself have snapped from normal usage, thus splitting the side of the screen apart.
An image of this can be seen here: http://lauxnet.homeip.net/images/laptop_02.JPG
Any suggestions on where I can go to fix this?
I HAVE THE ANSWER!!!!!!!!!!!!!!!
I had the same problem with mine. HP is aware of the issue. All the PC's of this associated moddle have the same defect and HP will fix it with no cost to you. They will even send you a box to ship it in, even if you have no warenty! And to prove this is no hoax, I will perform a magic trick everyone! I will predict which henge it is. As you are facing the screen, it is the left! Oh, man! How did I know? you ask. How is this man so amazing?
Because the defect is only in the left henge. In fact when you call in your model number, the HP phone service actually says, "if you are calling about the left henge on your display, hang up and dial (866) 671-7362." You will notice this oddity if you dial HP support at (800) 474-6836 and say "technical support; computer; notebook PC; Pavilion" and your product model number. Real cute huh? If you look online, HP has put out a website with all the pc models affected by this defect and it is no small list. HP screwed up, but call the first number and have them check your model number and they are very nice about fixing your machine.
Posted on Jan 07, 2009
Although H-P will not admit it, they know all about the problem. As long as you aren't too far out of warranty, keep pestering them and they should fix it for free. They denied it the first time I contact them but when I showed knowledge of the problem the second time, the offered to fix it at no cost even though I was a couple of months out of warranty.
Go the to the following website if you want more information. In fact, refer the H-P to the website if they act like this isn't a design flaw.
Posted on May 09, 2008
Looks like a manufacturer's design flaw and HP should take care of this for you. Have you tried to contact their support and see if they have a recall/repair extension for this issue? Be persistent when dealing with their support as the saying goes "The squeaky wheel gets the grease".
FYI, it's not the screen itself that is split (at least that's what the picture shows) but just the housing/cover and you may find a replacement at an online auction site or other online source for DIY repair of yours if HP isn't any help?
Posted on May 07, 2008
HP is finally fixing this problem for free, even if you are out of warranty. The problem is a design flaw with the left hinge that holds the LCD screen in place. It breaks in the lower left corner and then the screw receptors on the back cover that hold the front bezel in place come apart and everything splits apart. I have been fighting this problem for months, and finally got this info today from HP.
HP is offering a Limited Service Enhancement Program through
May 31, 2009 for the left display hinge on the HP Pavilion dv9000
notebook PC serial number that you registered. If you experience
a broken left display hinge before May 31, 2009 or previously paid
for a left display hinge repair, please refer to the HP website
If you have not experienced a broken left display hinge, no action
is required on your part.
Posted on Nov 25, 2008
I have the exact same problem and took it back to Best Buy Geek Squad. They sent it out for repair last week and I just received a phone call today. The technician told me that there is an HP recall and thus are fixing the problem for me for FREE!!
Posted on Aug 03, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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