Question about HP Pavilion dv9000z Notebook

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Laptop Screen SPLIT

After owning this laptop for approximately 1.5 years, the screen on my laptop has literally split. It appears that the hinges inside the screen itself have snapped from normal usage, thus splitting the side of the screen apart.

An image of this can be seen here:

Any suggestions on where I can go to fix this?

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  • Nicholas Laux May 07, 2008

    I did try calling HP before, and they gave me the runaround of "Your laptop is out of warantee, you're gonna have to mail it in and pay us $300 or more to fix it."

    I've tried looking into replacements, but I can't seem to figure out where to get the housing from. I don't have pictures from inside the casing, but there seems to be a metal frame that holds the screen itself to the hinges, and the framing seems to have snapped in between the screen and the hinges, so I'm pretty sure that would need to be replaced as well.

  • Anonymous May 08, 2008

    I'm having the exact same problem. The sceen on the left side hindge is broken. I've contacted HP support and got the run around. Does anyone know who to contact at HP. This is a design flaw that they need to fix.

  • BenBarBlu May 15, 2008

    So glad I found this site, my notebook (Pavilion DV9260nr) has exactly the same problem with the hinge inside seeming to break and subsequently the cover splitting right down the side. HP customer service have already given me the run around but now that I have this (and a few other sites showing people with the same problem) I will not give up!!!

    Will let you know the outcome

  • Nicholas Laux Feb 25, 2009

    Stupid spam. The issue has been fixed. Spam links are unnecessary.

  • Anonymous Mar 02, 2009

    My Pavilion 5000 hing on the RIGHT side just broke. I can't close the laptop at all without causing the screen to split away from the frame. aarrgghhh ! I called HP and they offered to fix it for $298. They told me my laptop is out of warranty. It's just to years new !

    Any suggestions that don't cost $300 ??? My laptop is now considered a desk top because I can't travel with being unable to close it


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I HAVE THE ANSWER!!!!!!!!!!!!!!!

I had the same problem with mine. HP is aware of the issue. All the PC's of this associated moddle have the same defect and HP will fix it with no cost to you. They will even send you a box to ship it in, even if you have no warenty! And to prove this is no hoax, I will perform a magic trick everyone! I will predict which henge it is. As you are facing the screen, it is the left! Oh, man! How did I know? you ask. How is this man so amazing?
Because the defect is only in the left henge. In fact when you call in your model number, the HP phone service actually says, "if you are calling about the left henge on your display, hang up and dial (866) 671-7362." You will notice this oddity if you dial HP support at (800) 474-6836 and say "technical support; computer; notebook PC; Pavilion" and your product model number. Real cute huh? If you look online, HP has put out a website with all the pc models affected by this defect and it is no small list. HP screwed up, but call the first number and have them check your model number and they are very nice about fixing your machine.

Posted on Jan 07, 2009

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Although H-P will not admit it, they know all about the problem. As long as you aren't too far out of warranty, keep pestering them and they should fix it for free. They denied it the first time I contact them but when I showed knowledge of the problem the second time, the offered to fix it at no cost even though I was a couple of months out of warranty.

Go the to the following website if you want more information. In fact, refer the H-P to the website if they act like this isn't a design flaw.


Posted on May 09, 2008

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Looks like a manufacturer's design flaw and HP should take care of this for you. Have you tried to contact their support and see if they have a recall/repair extension for this issue? Be persistent when dealing with their support as the saying goes "The squeaky wheel gets the grease".

FYI, it's not the screen itself that is split (at least that's what the picture shows) but just the housing/cover and you may find a replacement at an online auction site or other online source for DIY repair of yours if HP isn't any help?

Good luck

Posted on May 07, 2008

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HP is finally fixing this problem for free, even if you are out of warranty. The problem is a design flaw with the left hinge that holds the LCD screen in place. It breaks in the lower left corner and then the screw receptors on the back cover that hold the front bezel in place come apart and everything splits apart. I have been fighting this problem for months, and finally got this info today from HP.

HP is offering a Limited Service Enhancement Program through
May 31, 2009 for the left display hinge on the HP Pavilion dv9000
notebook PC serial number that you registered. If you experience
a broken left display hinge before May 31, 2009 or previously paid
for a left display hinge repair, please refer to the HP website

If you have not experienced a broken left display hinge, no action
is required on your part.


Hewlett-Packard Company

Posted on Nov 25, 2008

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Problem with HP Notebook Or Laptops? Follow the links.
For Software problems you can visit a link by just Click Here .
For Hardware problems with this Notebook you can Click Here

Posted on Jul 23, 2010

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I have the exact same problem and took it back to Best Buy Geek Squad. They sent it out for repair last week and I just received a phone call today. The technician told me that there is an HP recall and thus are fixing the problem for me for FREE!!

Posted on Aug 03, 2008

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