I have had my printer for a couple of years with no problems. Now when I install a new megenta cartridge, it feels like it isn't pushing all the way in the opening...it feels wobbley. I can shut and snap the little door shut, but the printer is not reading that the cartridge is in place and will not print. It says "service or repairs required as a result of using a non-HP supply..." but I've only used HP cartridges. Any ideas?
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Older printers can do funny things. It is probable that the little copper contacts on the ink cartridge are not making good contact with the printer which is giving bad information to the computer that the ink cartridge is empty. A two year old printer may have some corrosion on the printer's contacts. Remove the ink cartridge and use a soft pencil eraser to clean the printer's contacts.
The problem seems to be the printhead nozzels are plugged or burntout. I beleive on the Epson, to remove the printhead for cleaning, you must partially disassemble the printer. If you are not up for this, Quit here. If you game, remove the cartridges and tape over the outlet and air hole of each. I find electrical tape the best. Tape snugly but not too tight and once around the cart. If you have a digital camera or a webcam, take photos along the way to help in re-assembly. Remove the drive belt and disconnect the guide rod the printhead slides on at each end. Try and remove the guide rod and print head as one unit. Use alcohol and/or water to clean the print head nozzels, or completely wash the print head with running water. Blow it off and let dry. Put the guide rod back in the print head and put that assembly back in the printer. Attach the guide rod at each end then put the belt back in place. Put the cartridges back and do a nozzel/print head check. If the printer works completely, then you are set. If the magenta still doesn't work, the nozzels may be burnt out. I don't think you can get Epson Print heads, That means a new printer. Lastly DO THIS AT YOUR OWN RISK. I can't even guarantee my work!
The problem is with the print head.
Firstly try cleaning cleaning and more cleaning because it means the nossles are blocked or the head is done for. If after doing a ridiculous amount of cleaning it still doesn't work then a last resort that has worked multiple times for me is to get a syringe without a needle. Remove the color in question and get a cup of boiling water fill the syringe and squirt it in the cradle where the ink gets fed to the head and wait 15 mins then repeat the process a few times. Wipe up any water around the contacts and put the cart back in, then go back to the cleaning. If the problem is not solved after this unfortunatly its time to bin the printer because the time to install and cost of the head is generally more than its worth (Not always but mostly the case)
Hope this fixsya
Use denatured alcohol to soak the print head. Then use suction to draw the alcohol back thru to the foam ports where the ink cartridges rest. Continue until the alcohol runs clear. Then use water and then repeat with alcohol. Allow to dry and re-install in printer. Use new ink cartridges when re-starting printing.