Question about HP Color LaserJet 3500 Printer
I tested the paper path with one page. This page makes it all the way through, and
stops half-way through the fuser. There is no tearing, wrinkling or noise.
- The page stops in the same place every time.
- On a two page test, the second page stops while waiting for the first page to completely exit the fuser. Eventually, the sensors at page two time-out and display a 13.01 or 13.02 error.
13.01.00 (HP 3500) 13.20.00 (HP 3700) Description A media delay jam has occurred in the registration area. Action Check for media stopped or jammed in the area of Tray 1 pick-up, Tray 2 pick-up/feed, and Tray 3 pick-up area (if Tray 3 is installed). Remove any media and continue printing. 13.02.00 (HP 3500) 13.20.00 (HP 3700) Description A media delay jam has occurred in the registration area. Action Check for media stopped or jammed in the area of Tray 1 pick-up, Tray 2 pick-up/feed, and Tray 3 pick-up area (if Tray 3 is installed). Remove any media and continue printing. these are areas that you mentioned and fixes to them http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00047478#A3 this is the link to all error codes for your printer you might want to print these out and keep safe
Posted on May 07, 2008
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Posted on Jan 02, 2017
Tips for a great answer:
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13.20 PAPER JAM CHECK REAR DOOR
Media stopped in the paper path during power on
or when the top door was closed.
Open top cover and remove toner cartridge. Remove all media in the
paper path, and then re-install toner then open and close the top cover.
Open read door and pinch blue latches on fuser and pull it out.
Inspect the sensor flag for correct movement and any paper obstructions in the
fuser rollers. Re-install fuser and Confirm rear door closure.
Remove tray 2 and confirm paper is not jammed in the pickup area.
Confirm paper size adjusters in the tray are correctly set for paper being
used. (Do not set back paper stop to ANY)
Replace any defective sensors or flags
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