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We have a ScanJet 3300C and Windows Xp the computer no longer recognizes the Scanner

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Re instal the driver you can install it using the most recent update check the window compatablity list to se if its on the list before intallation

Posted on May 07, 2008

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HP Solution Center does not recognize the scanner anymore... We are operating on a Windows 7 system... the drivers had to be downloaded from the internet because the cd that came with the printer was for...


I had the same problem and solved it. I was using HP Solution Centre to run my HP Scanjet 5590 on Windows 7 Pro 64 bit without problems. Then I ran the scanner using Windows Fax and Scan, but didn't like it, so went back to HP Solution Centre - whereupon the scanner was not recognised.
After hours of reinstalling software etc etc, without success, I suddenly noticed four device icons on the left hand side of HP Solution Centre. These were labelled (when hovered over with the mouse) hp scanjet 5590, hp scanjet 5590 #2, hp scanjet 5590 #3, hp scanjet 5590 #4. Only the top icon was active, but when I clicked on any of the four it moved to the top.
Clicking on hp scanjet 5590 #2 gave me a working installation once more - problem solved. No doubt the multiple icons arose from my desperate attempts to try different USB ports.

Feb 02, 2010 | HP Officejet 6500 Wireless All-in-One...

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HP Scanjet 3300C I donot seemto beable to scan with the above. Whenever I select "Start New scan " I get the following " an undefined error has occurred (2117). When I close the programme...


  1. Unplug printer from usb
  2. remove printer from installed printers in windows, chose delete all files when asked.
  3. Reinstall printer software from disk
  4. connect printer back to computer usb

Jul 24, 2008 | HP Office Equipment & Supplies

Tip

HP Scanjet 4200C Won't Work With Windows XP


Hi,<br /> <br /> Turn off the scanner or disconnect it. <br /> <br /> Select your HP Scanjet type from the selection.<br /> <br /> <br /> Select "Microsoft Windows XP" from the list of operating systems.<br /> <br /> <br /> Click the Driver "Download" and, if you want the additional software, "HP System Diagnostics Utility."<br /> <br /> Double click the downloaded driver file to launch setup. During the setup process you will be prompted to connect your scanner and turn it on. Once finished you will have correctly set up the scanner for Windows XP.<br /> <br /> <br /> If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response<br /> <br /> Thanks,<br /> <br /> LETMEFIXIT <br />

on Feb 02, 2011 | HP PSC 1610 All-In-One InkJet Printer

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After running full system recovery I tried to reinstall my printer and scanner. I reinstalled my printer (HP Deskjet 870ces). Then tried to reinstall HP Scanjet 5100c on a machine running Windows XP Pro....


Some time printers and scanners conflict. Try this, uninstall both printer and the scanner, then install the scanner first and try it to see if it works. Then install your printer. If it doesn't work let me know I'll walk you through. Good luck :)

Feb 21, 2009 | HP Office Equipment & Supplies

1 Answer

I have had an HP Scanjet 3300c scanner & have just gotten a new HP laptop that has Vista. I can't get the scanner to work. Help!


Windows  VISTA  is not listed for you model prnter. See HP note below:
"If your operating system is not listed, HP does not currently have software or driver downloads available for your product for that operating system"
Drivers are small pieces of software that allow the computer to communicate with the hardware. In this case , your printer. Unless HP decides to write a new VISTA driver for your model,which is unlikely,you wil not be able to use this printer with your new  Computer.  One possible option is to downgrade to WIndows Xp.  Sorry for the bad news.  
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=58390&lc=en&cc=us&dlc=en&submit.y=3&submit.x=6〈=en&cc=us

Jan 27, 2009 | Office Equipment & Supplies

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I have a hp scanjet 5470c scanner that needs a driver. I purchased it used at a Staples outlet, they did not have the manual or disc for the scanner. Can you help me find it on the internet.


Hi augustgirl,

I found one here: http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&product=61930&lang=en#

If the link is broken, go to www.hp.com and search for it there. There is no Windows Vista driver but the Windows XP is available.

-Vince

Oct 01, 2008 | HP Office Equipment & Supplies

1 Answer

HP ScanJet 3300C won't load and run on computer. Need update for Windows XP from Windows 98 maybe. How to do that.


I would rather believe that you need an update from HP. But if you haven't updated your windows 98, it wouldn't hurt to go out to microsoft update site and let it run a scan on your system, it will tell you what you need. For HP, go out to hp.com then click on to support, then find updates and downloads. This should do it for you.

Aug 07, 2008 | HP Office Equipment & Supplies

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